Customer Support Specialist

Delegate CX

. Respond to inbound client and member calls within 2–3 rings or escalate accordingly .

Posted 11/11/2026full-timeRemote • PhilippinesJunior💰 ₱37,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in client communication and service delivery, with a strong focus on documentation accuracy and compliance with privacy regulations. Capable of managing multiple service cases efficiently while maintaining professionalism and integrity.

Highest-signal resume keywords

Client CommunicationDocumentation AccuracyCRM ProficiencyHealthcare Industry ExperienceBilingual in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Math SkillsDocumentation SkillsAnalytical ThinkingProblem-SolvingPerformance Goal Management

Soft Skills

Outstanding Customer ServiceIntegrityConfidentialityRespectful CommunicationTeam Collaboration

Tools & Technologies

Microsoft OfficeCRM SystemsCustomer Service ToolsEmail ManagementCalendar Management

Industry Keywords

Healthcare AdministrationInsuranceEmployee BenefitsPrivacy RegulationsU.S. Healthcare Experience

About the role

Key responsibilities & impact

Respond to inbound client and member calls within 2–3 rings or escalate accordingly
Document all service requests in the CRM accurately and completely on the same day of the activity
Confirm and update member contact and benefit details using applicable resources
Follow up on open service cases every 3–4 business days and keep the CRM up to date
Deliver clear, accurate benefit education and claim/appeal support to members
Close an average of 8 cases per day or 40 cases per week
Maintain professionalism, confidentiality, and compliance with privacy regulations
Communicate proactively with clients and team members to manage expectations
Support internal performance goals and collaborate positively with team members
Comply with punctuality, internet usage, and time-off request policies
Adhere to all Brinson Benefits' performance, privacy, and customer service standards

Requirements

What you’ll need

Highly proficient in spoken and written English; Spanish fluency is a plus
Dedicated to providing outstanding service to clients and members
Analytical thinker who identifies issues and implements practical solutions
Maintains accuracy in documentation, reporting, and communication
Demonstrates integrity, confidentiality, and respect in all interactions
Manages multiple service cases and meets performance goals under pressure
Bachelor’s degree in Communications, Marketing, Healthcare Administration, or a related field
At least 1 year in a U.S. healthcare, insurance, or employee benefits-related role
Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
Basic math and calculation skills
Proficient in Microsoft Office (Word, Excel, Outlook)
Comfortable with Microsoft Outlook (email and calendar management)
Familiarity with CRM systems and customer service tools
Basic technical skills and general system navigation
Comfortable handling inbound and outbound calls
Maintain applicable licensure if required, and stay up to date with CE credits

Benefits

Comp & perks

Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government Mandated Benefits Employer Share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth