DCX People Relations Specialist

Delegate CX

. Manage and oversee the entire disciplinary process, particularly termination cases, including investigations, documentation, and communication .

Posted 10/28/2026full-timeRemote • PhilippinesMid-LevelSenior💰 ₱25,000 - ₱30,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing disciplinary processes, including investigations and documentation, while ensuring compliance with labor laws and internal policies. Proficient in developing performance improvement plans and effectively communicating with employees and supervisors.

Highest-signal resume keywords

Labor Relations ExpertiseDisciplinary Process ManagementPerformance Improvement Plans (PIP)Human Resources ExperienceMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Disciplinary Policy ApplicationInvestigation TechniquesDocumentation AccuracyAWOL Case ManagementPerformance Monitoring

Soft Skills

Effective CommunicationOrganizational SkillsMultitasking AbilityCommitment to Human ResourcesDeadline Orientation

Tools & Technologies

Microsoft 365AsanaMicrosoft OfficeWeb PortalsCommunication Applications

Industry Keywords

Labor LawsCollective Bargaining AgreementsEmployee GrievancesHuman ResourcesPsychology Degree

About the role

Key responsibilities & impact

Manage and oversee the entire disciplinary process, particularly termination cases, including investigations, documentation, and communication
Ensure consistency and fairness in applying disciplinary policies and procedures
Advise leaders on appropriate disciplinary measures based on violation severity and applicable laws or regulations
Monitor and address unauthorized absence without leave (AWOL) cases
Communicate with employees and supervisors to gather information and determine appropriate actions
Maintain accurate records of AWOL incidents, actions taken, and outcomes
Manage dismissals of displaced employees due to authorized and just causes
Coordinate with relevant departments to ensure compliance with labor laws, collective bargaining agreements, and internal policies
Support affected employees during transition periods
Develop and implement performance improvement plans with managers and supervisors
Monitor PIP progress and assess compliance with established goals and objectives
Serve as a point of contact for labor relations concerns and grievances among Rank-and-File employees
Conduct investigations, gather relevant information, and analyze employee complaints or issues
Perform other analogous tasks

Requirements

What you’ll need

Highly proficient in both spoken and written English
Genuine commitment to Human Resources, with particular interest in Labor Relations
Highly organized and accurate with information, able to multitask effectively across competing priorities
Proven track record of completing tasks on strict deadlines while following guidance and direction
Comfortable working with Microsoft 365, Asana, Microsoft Office productivity software, web portals, and communication applications
A degree in Communication, Human Resources, or Psychology
3+ years of professional experience in Human Resources
1–3 years of professional experience in Labor Relations

Benefits

Comp & perks

Permanent work-from-home setup
Company equipment provided
Government-mandated benefits employer share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth