Inside Sales Support Specialist

Delegate CX

. Enter customer orders into ERP and EDI software systems .

Posted 9/18/2026full-timeRemote • PhilippinesJuniorMid-Level💰 ₱45,000 - ₱47,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in order entry and customer service, with strong communication skills and the ability to manage customer records and inquiries effectively. Familiarity with ERP and EDI systems, along with a willingness to learn new technologies, is essential for success in this role.

Highest-signal resume keywords

Order EntryCustomer ServiceERP SystemsEDI SoftwareMicrosoft Office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementData EntryPricing StructuresInventory ManagementQuote Preparation

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingCustomer Relationship Management

Tools & Technologies

ERP SoftwareEDI SystemsMicrosoft ExcelGoogle WorkspaceAdobe Illustrator

Industry Keywords

ManufacturingDistributionSales SupportOrder HistoryShipping Timelines

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Enter customer orders into ERP and EDI software systems
Confirm part numbers, shipping information, pricing, and delivery requirements
Respond to phone calls and emails regarding orders, inventory, and shipping timelines
Keep customers updated on order status and resolve basic issues
Prepare and send quotes using established pricing structures
Escalate complex quote requests to Account Managers or Sales leadership
Maintain customer records, pricing data, and order history
Follow up on open orders and incomplete requests
Ensure clean handoffs to operations, shipping, and production
Flag inconsistencies or errors before they reach the floor

Requirements

What you’ll need

High school diploma required; associate’s or bachelor’s degree preferred (not required)
2–10+ years in customer service, inside sales support, or order entry
Manufacturing or distribution background preferred but not required
Strong verbal, written, and English communication skills
Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
Experience with ERP or EDI systems is a plus (not required)
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Proficient in Google Workspace (Google Sheets, Gmail, Docs)
Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
Confident using email, Microsoft Excel, and general office software
Comfortable learning and working within ERP and EDI order-management systems
Willingness to learn new systems, products, and customer preferences over time

Benefits

Comp & perks

Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government-mandated benefits employer share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth