Production Coordinator

Delegate CX

. Oversee day-to-day purchasing, production, and operations from purchase order through proofing, production, and delivery.

Posted 10/7/2026full-timeRemote • PhilippinesJunior💰 ₱45,000 - ₱48,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and time-management skills while managing purchasing, production, and operations. Proficient in Microsoft Office and Google Workspace, with a focus on effective communication and customer service in a promotional products environment.

Highest-signal resume keywords

Bachelor's DegreeOrder Management ExperienceMicrosoft Office ProficiencyGoogle Workspace ProficiencyPromotional Products Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementProduction CoordinationVendor CommunicationShipping CoordinationAdobe Illustrator ExposureAdobe Photoshop ExposureCanva ExposureData ManagementProject PrioritizationAnalytical Skills

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailProblem-SolvingTeamwork

Industry Keywords

Promotional ProductsE-Commerce ExperienceClient Artwork ManagementOrder ConfirmationFreight Quotes

About the role

Key responsibilities & impact

Oversee day-to-day purchasing, production, and operations from purchase order through proofing, production, and delivery.
Monitor orders and document order confirmations and vendor emails.
Ensure purchase orders are accurate and issued to suppliers with the correct client artwork files.
Contact suppliers and vendors for order status, proofs, tracking information, inventory checks, pricing, freight quotes, and lead times.
Communicate with clients using email templates for order updates and logistics.
Provide support, research, and feedback on order progress, changes, and customer or vendor inquiries.
Coordinate shipping and freight arrangements.
Provide customers with shipment tracking numbers and monitor shipping reports for on-time delivery.
Maintain accurate client and vendor files and databases.
Complete related ad hoc tasks.

Requirements

What you’ll need

Bachelor's degree in Marketing, Communications, Business Administration, or any related field.
1–2 years of experience in a promotional products, customer service, or order management role.
Strong verbal and written English communication skills.
Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Proficient in Google Workspace (Gmail, Sheets, Docs, Drive).
Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
Ability and willingness to learn industry-specific software.
Direct promotional products experience or comparable e-commerce experience is beneficial but not required.
Experience with promotional products, including item research, ordering, and follow-up, is an advantage.
Ability to prioritize and manage multiple projects under tight deadlines.
Organizational and time-management skills.
Attention to detail.
Clear and professional spoken and written communication.
Problem-solving and analytical skills.
Customer service and teamwork skills.

Benefits

Comp & perks

Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government-mandated benefits employer share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth