Production Specialist

Delegate CX

. Place orders and set up items in the system .

Posted 10/7/2026full-timeRemote • PhilippinesJunior💰 ₱43,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in order management, vendor coordination, and customer service within the promotional industry. Proficient in managing multiple projects, troubleshooting order challenges, and providing training across teams.

Highest-signal resume keywords

Order ManagementPromotional Products ExperienceVendor CoordinationCustomer ServiceMicrosoft and Google Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryInvoice CreationTax Adjustment FormsArtwork ProofingMulti-Destination Order ManagementE-Commerce ExperienceBasic Adobe Illustrator ExposureBasic Adobe Photoshop ExposureCanva ExposureProject Management

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAbility to PrioritizeAbility to Manage Multiple ProjectsWillingness to Learn

Tools & Technologies

ERP SystemsOrder Management PortalsSandbox Testing

Industry Keywords

Promotional IndustryCustomer ServiceE-CommerceSales SupportVendor Tracking

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Place orders and set up items in the system
Create sample orders
Send prepayments to vendors and create prebill invoices
Send order confirmations, artwork proofs, and tracking details to clients
Submit purchase orders to vendors
Coordinate order details and discrepancies with sales teams
Maintain accurate order management portals for sales visibility
Request vendor tracking and bills
Complete multi-destination tax adjustment forms for Accounting when needed
Resolve vendor bill discrepancies with the sales team
Work through the 30-day open order report
Assist with locked order edits and general sales support questions
Troubleshoot order entry and billing challenges
Collaborate with the ERP team to identify problems
Assist with Sandbox testing after new development or enhancements
Provide ongoing companywide training

Requirements

What you’ll need

Bachelor's degree in Marketing, Communications, Business Administration, or any related field
1-2 years of direct Promotional, Customer Service, or Order Management experience
Strong verbal, written, and English communication skills
Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
Proficient in Microsoft and Google applications
Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
Direct experience in the promotional industry or comparable e-commerce experience is beneficial
Ability to prioritize and manage multiple projects under tight deadlines
Ability and willingness to learn industry-specific software
Experience with promotional products, including item research, ordering, and follow-up

Benefits

Comp & perks

Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government Mandated Benefits Employer Share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth