Senior Director of People Experience

Delegate CX

. Develop and own DCX’s short- and long-term people experience strategy .

Posted 10/21/2026full-timeRemote • PhilippinesSenior💰 ₱180,000 - ₱200,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing employee experience strategies, fostering workplace culture, and enhancing employee engagement across diverse environments. Proficient in leveraging data-driven insights and innovative programs to improve retention and satisfaction while aligning initiatives with organizational goals.

Highest-signal resume keywords

Employee Experience Strategy DevelopmentEmployee Engagement InitiativesWorkplace Culture EnhancementBudget ManagementLeadership and Mentorship

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee EngagementOrganizational CulturePeople StrategyEvent ManagementWellness Program DevelopmentData AnalysisKPI MonitoringVendor NegotiationProgram EvaluationStrategic Planning

Soft Skills

CollaborationCreativityCommunicationMentorshipLeadership

Tools & Technologies

Microsoft OfficeGoogle WorkspaceAI-Powered ToolsCollaboration Tools

Certifications & Qualifications

Advanced DegreeRelevant Professional Certifications

Industry Keywords

BPOShared ServicesEmployee Listening ProgramsEmployer BrandingCulture Transformation

About the role

Key responsibilities & impact

Develop and own DCX’s short- and long-term people experience strategy
Align people experience initiatives with company values, business objectives, and organizational growth
Lead strategy, planning, creative direction, and execution of company-wide employee engagement initiatives
Establish an engagement roadmap focused on workplace culture, employee satisfaction, well-being, and retention
Identify innovative programs, partnerships, and initiatives positioning DCX as an employer of choice
Build scalable programs for a diverse workforce across multiple locations and work environments
Advise executive leadership on employee engagement, culture, and workplace experience
Design initiatives fostering employee connection, recognition, belonging, and long-term engagement
Partner with cross-functional leaders to enhance the employee experience throughout the employee lifecycle
Use employee feedback, engagement surveys, and organizational trends to drive continuous improvement
Develop strategies connecting remote, hybrid, and on-site employees
Collaborate with DCX Global HR to extend inclusive Philippines programming to the DCX Global Team
Partner with the People Experience team and other departments on attendance strategies
Provide strategic direction, leadership, mentorship, and professional development for the Events, Client Hospitality, and Wellness teams
Establish departmental goals, performance expectations, and accountability
Empower team leaders while maintaining alignment with the broader strategy
Foster creativity, collaboration, innovation, and continuous improvement
Leverage AI tools to optimize team efficiency and workflows
Oversee company-wide events, wellness initiatives, recognition programs, and engagement experiences
Guide memorable virtual and in-person experiences reinforcing DCX’s culture
Oversee client hospitality programs delivered as part of large-scale international events
Lead development and improvement of wellness programs across multiple dimensions of well-being
Ensure programs are inclusive, meaningful, and aligned with workforce needs
Travel within the Philippines for ocular inspections and live event locations
Establish and monitor KPIs for engagement, participation, satisfaction, wellness, and retention
Evaluate program effectiveness and use data to guide investments and strategic decisions
Develop and manage annual departmental budgets
Present strategic recommendations, program outcomes, and investment opportunities to executive leadership
Build and manage external vendor relationships and partnerships
Improve operational efficiency and maximize return on people experience investments
Perform other analogous tasks

Requirements

What you’ll need

Bachelor’s degree in human resources, Business Administration, Organizational Development, Psychology, Communications, or a related field
At least ten (10) years of progressive experience in employee experience, employee engagement, organizational culture, people strategy, or related functions, including significant senior leadership responsibility
Proven success developing and executing organization-wide culture or employee experience strategies within a large organization
Experience leading multiple functions or departments and aligning people initiatives with business objectives at the executive level
Deep understanding of engagement strategies, workplace culture, well-being, and retention drivers
Experience leading large-scale engagement, wellness, recognition, or culture initiatives for distributed or large employee populations
At least ten (10) years of experience overseeing teams responsible for large-scale company-wide events and employee programs, including events serving 1,000+ participants
Experience developing and managing significant departmental budgets
Experience negotiating with external vendors, contractors, and strategic partners
Excellent written and verbal English communication skills, including executive-level presentations
Proficient in Microsoft Office, Google Workspace, and modern collaboration tools
Familiarity with AI-powered tools such as ChatGPT and Claude, and emerging technologies supporting employee experience and operational efficiency
Advanced degree or relevant professional certifications preferred
Preferred: experience in the BPO, shared services, or other large, people-intensive industries; leading employee engagement strategies within the Philippines; organizations undergoing significant growth or transformation; employee listening programs, employer branding, or culture transformation; strategic oversight of large-scale events and client hospitality programs

Benefits

Comp & perks

Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government-mandated benefits – Employer Share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth