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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in privacy operations and Trust & Safety, with a strong focus on critical thinking, problem-solving, and process improvement. Proficient in utilizing G Suite tools and Jira for efficient case management and documentation.
Highest-signal resume keywords
Privacy OperationsCritical ThinkingProcess ImprovementJira ProficiencyTrust & Safety
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data RemovalInvestigationsTicket ProcessingAttention to DetailFraud/Risk Investigations
Soft Skills
Clear CommunicationAdaptabilityResilienceProblem-SolvingCollaboration
Tools & Technologies
G SuiteJiraInternal Systems
Industry Keywords
Consumer Data ProtectionPrivacy RegulationsAdversarial EnvironmentsData BrokersOperational Improvements
About the role
Key responsibilities & impact- Protect DeleteMe members’ privacy by finding and removing personal information across a wide range of online sources
- Investigate and troubleshoot adversarial “problem sites,” applying critical thinking and creative strategies to ensure successful removals from data brokers
- Maintain detailed case documentation in Jira and internal systems, ensuring progress is transparent and auditable
- Identify and escalate patterns in site behavior, member issues, or internal tooling gaps, providing actionable feedback to Team Leads and Managers
- Collaborate cross-functionally with Product, Engineering, and Customer Success to propose and drive operational improvements
- Support ad-hoc data removal requests and contribute to refining internal playbooks, SOPs, and tooling enhancements
- Continuously evaluate and improve processes, advocating for efficiency and accuracy across the Privacy Advisor workflow
Requirements
What you’ll need- 2–3 years of experience in internal operations, Trust & Safety, professional services, or customer support
- Demonstrated ability to execute at scale, such as processing large volumes of tickets, data entries, investigations, chargebacks, or order fulfillment
- Strong critical thinking and problem-solving skills, with proven attention to detail in high-volume, accuracy-sensitive work
- Clear and confident communicator, both verbally and in writing, able to explain complex issues simply and persuasively
- Proficiency with G Suite tools (Gmail, Google Sheets, Docs, etc.) and experience working in Jira or similar ticketing systems
- Adaptable and resilient, thrives in a fast-paced, constantly evolving environment
- Passion for learning, with the ability to quickly grasp new processes, tools, and industry concepts
- Background in Trust & Safety, privacy operations, or fraud/risk investigations
- Experience working with adversarial environments (e.g., bad actors, fraudsters, or data brokers)
- Familiarity with privacy regulations or consumer data protection concepts
- Demonstrated experience in process improvement and contributing feedback to product or engineering teams
Benefits
Comp & perks- Comprehensive health benefits - Medical, Vision, Dental
- 401k retirement plan
- Paid Parental Leave
- 20 days of Paid Time Off
- 11 Company-Paid Holidays
- Birthday Off
- Work From Home Stipend
- Cell Phone Reimbursement
- Fitness Membership Reimbursement
- Child Care Reimbursement
- DeleteMe Gold Membership
- Discounted DM Plans for Friends and Family
