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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing high-value customer requests and performing audits of sensitive information while maintaining detailed activity logs. Proven ability to collaborate with global teams and improve operational processes in fast-paced environments.
Highest-signal resume keywords
Operations ManagementIncident ManagementCustomer ServiceProcess ImprovementG Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementIncident ManagementProcess ImprovementData RemovalSite Investigations
Soft Skills
Customer ServiceCollaborationFeedback CommunicationFlexibility
Tools & Technologies
G SuiteSlackJira
Industry Keywords
High Growth CompanyFast Paced EnvironmentGlobal TeamsVIP Customer Management
About the role
Key responsibilities & impact- Manage high value individual requests from DeleteMe customers
- Perform audits of VIP customer information
- Perform site investigations and keep accurate records of site information and removal methods
- Maintain detailed activity logs documenting your progress
- Provide constant feedback to Custom Advisor Team Leads/Managers on “problem sites” and internal tooling improvements
- Assist with ad-hoc requests for data removal as needed
- Custom Removal Advisors scour the internet for exposed member information, facilitate its removal, and provide step-by-step DIY guides when customer interaction is necessary
Requirements
What you’ll need- 5+ years of experience in operations or customer service
- 3+ years of experience in incident management or rapid response customer service
- Experience working with a high growth company or fast paced environments
- Demonstrated history of developing and improving operational processes
- History of delivering on large, impactful projects
- Previous experience of working with global teams
- Experience working with Product and Engineering teams
- Flexibility to travel internationally as needed
- Proficiency with G Suite, Slack, Jira
- Must be based in the Boston, MA area and able to work in-office five days per week.
Benefits
Comp & perks- Comprehensive health benefits - Medical, Vision, Dental
- 401k retirement plan
- Paid Parental Leave
- 20 days of Paid Time Off
- 11 Company-Paid Holidays
- Birthday Off
- Work From Home Stipend
- Cell Phone Reimbursement
- Fitness Membership Reimbursement
- Child Care Reimbursement
- DeleteMe Gold Membership
- Discounted DM Plans for Friends and Family