Operations Manager

Delivery Mates

. Own client accounts day to day, including service delivery and profit and loss .

Posted 10/4/2026full-timeLondon • United KingdomMid-LevelSenior💰 £41,000 - £45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client accounts with a focus on service delivery, profit and loss management, and operational performance. Proficient in data analysis for cost reduction and investment opportunities, alongside strong leadership in coaching and developing teams.

Highest-signal resume keywords

P&L ManagementClient Relationship ManagementPerformance TrackingProcess ImprovementLean Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementBudget ManagementData AnalysisStaffing Cycle ManagementLast-Mile DeliverySix SigmaForecastingTrend AnalysisCost Reduction StrategiesOperational Performance Reporting

Soft Skills

LeadershipCoachingCommunicationProblem-SolvingEmployee Recognition

Industry Keywords

LogisticsDistributionOperational EnvironmentService DeliveryCustomer SatisfactionPerformance ManagementOperational Point of ContactAction PlansProcess BuildingEmployee Communication Initiatives

About the role

Key responsibilities & impact

Own client accounts day to day, including service delivery and profit and loss
Act as each client's operational point of contact and agree action plans with clients and head office
Deliver service levels for delivery quality, on-time performance and customer satisfaction
Analyze intra-day and intra-week trends, identify causes and take corrective action
Build processes and systems to support account growth
Own account P&L, including revenue, cost and margin
Plan and forecast weekly volumes, staffing and labour
Use data to identify cost reductions and investment opportunities
Report operational and financial performance to the Country Manager
Lead and supervise dispatchers, lead drivers and drivers
Coach managers and prepare them for larger roles
Run employee recognition and communication initiatives
Share effective practices across shifts and sites

Requirements

What you’ll need

4+ years of direct management experience in logistics, distribution or a similar operational environment
Experience managing a P&L or budget for a client account, contract or site
Experience dealing directly with clients on service and performance
Experience with performance tracking, process improvement and Lean techniques
Experience of the full staffing cycle, including interviewing and performance management
Willing to work long hours when the operation needs it, and to travel
3+ years in last-mile delivery (preferable)
Six Sigma desirable
Data driven
A degree in logistics, management, operations management, or a related field (preferable)

Benefits

Comp & perks

Supportive team and management
Company's social events
Many opportunities to grow
Recognition and rewards for people who commit to the role