Credentialing Services Supervisor

Delta Dental of Arkansas

. Oversee day-to-day operations of the Credentialing team .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,400 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing credentialing operations, ensuring compliance with NCQA and Delta Dental standards, and managing provider onboarding processes. Proficient in performance monitoring, process improvement, and team leadership within the dental insurance industry.

Highest-signal resume keywords

Credentialing StandardsNCQA CompliancePerformance MonitoringProcess ImprovementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credentialing ProcessesProject ManagementAnalytical SkillsMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointInsurance RegulationsERISA KnowledgeASO Agreements

Soft Skills

Customer ServiceRelationship BuildingProblem-SolvingVerbal CommunicationWritten Communication

Tools & Technologies

SymplrDDMI Provider Systems

Industry Keywords

Dental InsuranceProvider EnrollmentMedicare AdvantageMedicaidKPI Monitoring

About the role

Key responsibilities & impact

Oversee day-to-day operations of the Credentialing team
Coordinate initial and ongoing compliance with NCQA and Delta Dental Plans Association standards, including the National Provider File
Ensure Credentialing and provider onboarding functions follow department policies and procedures
Work with provider services associates, providers, and external clients to ensure satisfaction and timeliness
Generate performance measures and monitor performance against goals
Coordinate with the Director of Compliance on departmental and company initiatives, performance guarantees, and operational targets
Administer Symplr and DDMI provider systems
Monitor KPIs and metrics for provider enrollment and credentialing effectiveness, efficiency, and compliance
Lead continuous process improvement, standardized toolkits, training programs, and plan deployment
Maintain contractual credentialing information for providers across all networks, including Medicare Advantage and Medicaid
Run reports to identify and address outstanding applications, issues, and expiring information
Monitor team production, quality metrics, workload distribution, and SMART goals
Coordinate hiring and downstream training/support for new associates with HR
Provide cross-departmental support for PR and claims activities
Resolve issues and improve business processes with other departments
Compile statistical information and distribute results to management
Address provider credentialing concerns and escalate issues to the credentialing committee
Manage NPF and other credentialing audits
Serve as backup support for other credentialing team members
Perform miscellaneous duties as assigned

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university or equivalent experience
Experience in the dental field preferred
Supervisory experience preferred
Working knowledge of state and federal insurance regulations, ERISA, and ASO agreements
Working knowledge of credentialing standards and processes
Understanding of dental insurance products and industry trends
Proven customer service and relationship building skills
Solid analytical and problem-solving skills
Excellent verbal and written communication skills
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Process and project management experience required
Ability to coach and support a cohesive team
Must verify identity and eligibility to work in the United States
Must complete the required employment eligibility verification form upon hire

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
Student loan assistance
Six weeks of paid parental leave
Volunteer PTO
Collaborative, service-oriented, integrity-focused, and inclusive workplace culture