Provider Records Advisor

Delta Dental of Michigan

. Respond to written and telephone inquiries from providers regarding records and network agreements .

Posted 10/16/2026full-timeOkemos • Michigan • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing provider inquiries and maintaining accurate records, with a strong emphasis on data entry and typing skills. Familiarity with office equipment and the ability to collaborate effectively in a team environment are essential.

Highest-signal resume keywords

Data Entry SkillsTyping ProficiencyOffice Equipment OperationRecord ManagementProvider Relations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTypingRecord KeepingClaims ProcessingResearch Skills

Soft Skills

CommunicationCollaborationProblem Solving

Tools & Technologies

ComputersPhotocopiersScannersCalculatorsFax Machines

Industry Keywords

CredentialingProvider AgreementsElectronic Funds TransferNational Provider FileOffice Environment

About the role

Key responsibilities & impact

Respond to written and telephone inquiries from providers regarding records and network agreements
Respond to provider questions about specialty agreements and W-9 information
Establish electronic funds transfer records when appropriate
Establish and maintain departmental records and files, including initial credentialing and business or provider updates
Research and resolve inquiries using provider, National Provider File, and other resources
Process claims assigned to the Provider Records worklist
Operate office equipment including computers, photocopiers, scanners, calculators, and fax machines
Attend team meetings, collaborative sessions, and training

Requirements

What you’ll need

Candidates must reside in Michigan within a reasonable commuting distance of the Okemos office
High school diploma or equivalent
Two years of work experience in an office environment
Ability to begin work at 7:30 a.m. or work until 5:00 p.m. on a rotating basis
Successful completion of a data entry test within the past 12 months, or 5,500 keystrokes per hour with 95% accuracy; test waived for current or former CRT Operators
Successful completion of a typing test within the past 12 months with 40 correct words per minute and at least 90% accuracy; test waived for roles requiring at least 40 correct words per minute

Benefits

Comp & perks

Remote position
Equal employment and advancement opportunity without regard to protected characteristics