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Service Manager
Depot Connect International. Interact with customers, assess service needs, and quote requested work .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing personnel and service operations while ensuring compliance with NTTC, ASME/National Board, and CFR regulations. Capable of optimizing resources and delivering exceptional customer service through effective communication and problem-solving skills.
Highest-signal resume keywords
Customer Service OrientationKnowledge of NTTC RegulationsOperations Management DegreeStrong Decision-Making Skills5 Years Experience in Service Repair
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Needs AssessmentWorkflow SchedulingEmployee Training EvaluationPerformance EvaluationDocumentation Oversight
Soft Skills
Excellent Communication SkillsAnalytical SkillsOrganizational SkillsProblem-Solving SkillsTime-Management Skills
Tools & Technologies
Computer ProficiencyRelated Software
Industry Keywords
Parts ServiceFleets ServiceTank Trailer ServiceCFR ComplianceASME Compliance
About the role
Key responsibilities & impact- Interact with customers, assess service needs, and quote requested work
- Delegate workloads and actively support growth
- Oversee the open order aging report and ensure final invoices are presented promptly with every repair
- Oversee scheduling and workflow through the shop
- Ensure employees are qualified to perform assigned work
- Interpret and ensure compliance with NTTC, ASME/National Board, and CFR regulations
- Develop and maintain staff product knowledge
- Evaluate employee skills and recommend training
- Review and present requisitions for additional tooling
- Maintain appropriate departmental staffing based on branch requirements
- Provide daily reporting and perform other duties assigned by the Branch Manager
- Advise and assist with hiring department staff
- Conduct annual or required performance evaluations
- Know and enforce company policies and procedures
- Serve as a working supervisor managing personnel and branch service operations to optimize resources, deliver world-class customer service, and achieve performance goals
Requirements
What you’ll need- Excellent oral and written communication and interpersonal skills
- Highly analytical and well organized
- Proficient with the use of computers and related software
- Customer service oriented
- Strong decision-making, problem-solving, and time-management skills
- Must be ethical in all job-related activities
- 5 years’ experience in parts, fleets, and tank trailer service/repair preferred
- Degree in Operations Management or another business-related discipline preferred
- Strong attention to detail when overseeing testing and completing required documentation
- Knowledge of NTTC, ASME/National Board, and CFR regulations
- Ability to ensure employees are qualified to perform assigned work
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- 401k with generous employer match
- PTO
- Paid Holidays
- Tuition Reimbursement
- Parental Leave