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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and a caring attitude toward patients while maintaining confidentiality and adhering to HIPAA regulations. Proficient in scheduling and providing administrative support in a virtual healthcare environment.
Highest-signal resume keywords
Strong Written Communication SkillsStrong Verbal Communication SkillsPatient ConfidentialityHIPAA ComplianceHealthcare-Specific Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic Medical Record (EMR) ManagementAppointment SchedulingPatient Medical History Documentation
Soft Skills
EmpathyDetail-OrientedSelf-MotivatedFriendly DemeanorProfessionalism
Tools & Technologies
Virtual TechnologiesHigh-Speed Internet Connection
Industry Keywords
HealthcarePatient SupportConfidentialityUS HIPAA Laws
About the role
Key responsibilities & impact- Assist with scheduling and contact center activities
- Answer inbound calls to schedule appointments for new and existing patients at all locations
- Collect and document patient medical history in the electronic medical record (EMR)
- Provide comprehensive administrative and patient support using advanced virtual technologies
- Deliver timely and accurate information, scheduling, and assistance
- Maintain confidentiality and professionalism in a virtual environment
- Perform other duties as assigned as requirements evolve
Requirements
What you’ll need- High school diploma or equivalent
- Healthcare-specific training preferred, but not required
- Strong written and verbal communication skills
- Friendly, polite, and professional demeanor
- Empathy and a caring attitude toward patients
- Self-motivated and detail-oriented
- Ability to work independently
- Ability to maintain strict patient confidentiality and adhere to US HIPAA laws and other relevant regulations
- Reliable high-speed internet connection
- Quiet, private workspace
- Must live in Alabama or Mississippi
- Availability for full-time Monday–Friday work, 10:30 am–6:30 pm CST, with one Saturday per 8 weeks, 6:45 am–12:30 pm CST
Benefits
Comp & perks- Derick Dermatology will provide appropriate work-from-home equipment, such as a secure laptop, monitor, headset, and webcam (equipment varies by job function).