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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and a caring attitude toward patients while efficiently managing scheduling and administrative tasks in a healthcare setting. Maintains patient confidentiality and complies with HIPAA regulations to support positive patient experiences.
Highest-signal resume keywords
Strong Written Communication SkillsStrong Verbal Communication SkillsPatient Confidentiality ComplianceHealthcare-Specific TrainingDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic Medical Record (EMR) DocumentationAppointment SchedulingHealthcare Workflow Support
Soft Skills
EmpathySelf-MotivatedFriendly DemeanorPolite Professionalism
Tools & Technologies
Virtual TechnologiesHigh-Speed Internet Connection
Industry Keywords
HIPAA CompliancePatient SupportHealthcare Administration
About the role
Key responsibilities & impact- Assist with scheduling and contact center activities
- Answer inbound calls to schedule appointments for new and existing patients at all locations
- Collect and document patient medical history in the electronic medical record (EMR)
- Provide timely and accurate information and administrative/patient support using virtual technologies
- Support efficient healthcare workflows and positive patient experiences
- Perform other duties as assigned and as requirements evolve
Requirements
What you’ll need- High school diploma or equivalent
- Healthcare-specific training preferred, but not required
- Strong written and verbal communication skills
- Friendly, polite, and professional demeanor
- Empathy and a caring attitude toward patients
- Self-motivated and detail-oriented
- Ability to work independently
- Ability to maintain strict patient confidentiality and comply with US HIPAA laws and other relevant regulations
- Reliable high-speed internet connection
- Quiet, private workspace
- Must live in Alabama
- Availability for Monday-Friday 10:30am-6:30pm CST shifts, plus one Saturday every 8 weeks from 6:45am-12:30pm CST
Benefits
Comp & perks- Derick Dermatology will provide appropriate work-from-home equipment, such as a secure laptop, monitor, headset, and webcam (equipment issued varies by job function).