Data Center Operations and Maintenance Manager

Designworks Talent LLC

. Build, lead, mentor, and grow high-performing Operations & Maintenance teams .

Posted 10/7/2026full-timeBellevue • Washington • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and leading high-performing Operations and Maintenance teams, with a strong focus on operational strategy, incident management, and service reliability within large-scale AI infrastructure. Proven ability to drive operational excellence through automation, monitoring, and continuous improvement in cloud and distributed systems environments.

Highest-signal resume keywords

Operations LeadershipIncident ManagementService ReliabilityCloud Infrastructure ExperienceExecutive Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Strategy DevelopmentIncident ResponseChange ManagementProblem ManagementService Level Objectives DefinitionOperational KPIsRoot Cause AnalysisOperational Processes BuildingScalable Support ModelsReliability Engineering Best Practices

Soft Skills

MentoringTeam BuildingInfluencing LeadershipCross-Functional CollaborationAdaptability in Early-Stage Organizations

Tools & Technologies

GrafanaPrometheusDatadogPagerDutyOpsgenie

Industry Keywords

AI InfrastructureHyperscale EnvironmentsProduction EngineeringData Center OperationsOperational Maturity Frameworks

Tech Stack

Tools & technologies

CloudDistributed SystemsGrafanaPrometheus

About the role

Key responsibilities & impact

Build, lead, mentor, and grow high-performing Operations & Maintenance teams
Develop the operational strategy, organizational structure, and execution model supporting large-scale AI infrastructure
Establish operational processes including incident response, change management, problem management, and service reliability
Lead major incident management efforts and executive communications during production events
Drive operational excellence through proactive monitoring, observability, automation, and continuous improvement
Partner with Engineering on operational readiness for new infrastructure deployments and platform launches
Define service level objectives, operational KPIs, and reliability metrics across the infrastructure portfolio
Build scalable on-call programs, escalation models, runbooks, and operational governance
Champion root cause analysis and long-term corrective actions to improve platform resilience
Influence infrastructure architecture and operational tooling to improve availability, efficiency, and customer experience
Help shape the long-term operations organization as the company expands globally

Requirements

What you’ll need

Experience leading Operations, Site Reliability, Infrastructure Operations, Data Center Operations, or Production Engineering organizations
Proven success building or scaling operations teams within cloud infrastructure, hyperscale environments, AI infrastructure, or large distributed systems
Deep expertise in production operations, incident management, service reliability, and operational excellence
Experience leading cross-functional teams during high-severity production incidents
Strong understanding of infrastructure operations across compute, networking, storage, and hardware environments
Demonstrated success building operational processes, organizational structure, and scalable support models in high-growth environments
Executive-level communication skills with the ability to influence engineering and business leadership
Comfortable operating in an early-stage organization where many systems and processes are being built for the first time
Experience supporting hyperscale cloud platforms, GPU infrastructure, AI platforms, HPC environments, or large-scale data centers
Experience with modern observability and monitoring platforms such as Grafana, Prometheus, Datadog, or similar technologies
Familiarity with incident management platforms including PagerDuty, Opsgenie, or equivalent solutions
Experience implementing operational maturity frameworks and reliability engineering best practices
Track record of building globally distributed operations organizations
U.S. work authorization is required
Visa sponsorship is not currently available

Benefits

Comp & perks

Certain roles are eligible for merit increases
Annual bonus eligibility for certain roles
Long-term incentives for certain roles
Medical insurance for U.S.-based employees
Dental insurance for U.S.-based employees
Vision insurance for U.S.-based employees
401(k) plan
Company 401(k) match
Paid holidays per calendar year
Hybrid work arrangement