Senior Director, Data Center Operations and Maintenance

Designworks Talent LLC

. Build, lead, mentor, and grow high-performing Operations & Maintenance teams .

Posted 10/7/2026full-timeBellevue • Washington • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and leading high-performing Operations and Maintenance teams, with a strong focus on operational strategy, incident management, and service reliability within large-scale AI infrastructure. Proven ability to drive operational excellence through automation, monitoring, and continuous improvement while effectively communicating with executive leadership.

Highest-signal resume keywords

Operations LeadershipIncident ManagementService ReliabilityCloud Infrastructure ExperienceExecutive Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Strategy DevelopmentIncident Response ProcessesChange ManagementProblem ManagementService Level Objectives DefinitionOperational KPIsRoot Cause AnalysisOperational GovernanceScalable Support ModelsOperational Maturity Frameworks

Soft Skills

MentoringTeam BuildingInfluencing LeadershipCross-Functional CollaborationAdaptability in Early-Stage Environments

Tools & Technologies

GrafanaPrometheusDatadogPagerDutyOpsgenie

Industry Keywords

AI InfrastructureHyperscale EnvironmentsProduction EngineeringData Center OperationsDistributed Systems

Tech Stack

Tools & technologies

CloudDistributed SystemsGrafanaPrometheus

About the role

Key responsibilities & impact

Build, lead, mentor, and grow high-performing Operations & Maintenance teams
Develop the operational strategy, organizational structure, and execution model for large-scale AI infrastructure
Establish operational processes for incident response, change management, problem management, and service reliability
Lead major incident management efforts and executive communications during production events
Drive operational excellence through proactive monitoring, observability, automation, and continuous improvement
Partner with Engineering on operational readiness for infrastructure deployments and platform launches
Define service level objectives, operational KPIs, and reliability metrics across the infrastructure portfolio
Build scalable on-call programs, escalation models, runbooks, and operational governance
Champion root cause analysis and long-term corrective actions to improve platform resilience
Influence infrastructure architecture and operational tooling to improve availability, efficiency, and customer experience
Help shape the long-term operations organization as the company expands globally
Partner with Engineering, Infrastructure, Networking, Hardware, and Customer Operations leadership

Requirements

What you’ll need

Experience leading Operations, Site Reliability, Infrastructure Operations, Data Center Operations, or Production Engineering organizations
Proven success building or scaling operations teams within cloud infrastructure, hyperscale environments, AI infrastructure, or large distributed systems
Deep expertise in production operations, incident management, service reliability, and operational excellence
Experience leading cross-functional teams during high-severity production incidents
Strong understanding of infrastructure operations across compute, networking, storage, and hardware environments
Demonstrated success building operational processes, organizational structure, and scalable support models in high-growth environments
Executive-level communication skills with the ability to influence engineering and business leadership
Comfortable operating in an early-stage organization where many systems and processes are being built for the first time
U.S. work authorization required
Visa sponsorship is not currently available
Approximately three days per week in the office
Preferred: experience supporting hyperscale cloud platforms, GPU infrastructure, AI platforms, HPC environments, or large-scale data centers
Preferred: experience with Grafana, Prometheus, Datadog, or similar observability platforms
Preferred: familiarity with PagerDuty, Opsgenie, or equivalent incident management platforms
Preferred: experience implementing operational maturity frameworks and reliability engineering best practices
Preferred: track record of building globally distributed operations organizations

Benefits

Comp & perks

Certain roles are eligible for merit increases
Annual bonus eligibility for certain roles
Long term incentives for certain roles
Medical insurance for U.S.-based employees
Dental insurance for U.S.-based employees
Vision insurance for U.S.-based employees
401(k) plan and company match
Paid holidays per calendar year
Hybrid work arrangement