Accident Benefit Claims Advisor

Desjardins

. Investigate, evaluate and negotiate accident benefits claims that fall within the Minor Injury Guideline .

Posted 10/22/2026full-timeBurlington • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating and negotiating accident benefits claims while maintaining clear communication with clients. Proficient in understanding regulatory obligations and providing empathetic support throughout the claims process.

Highest-signal resume keywords

CIP DesignationAccident Benefits Claims NegotiationStatutory Accident Benefits Schedule KnowledgeClient CommunicationDisability Management Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Process ManagementRegulatory KnowledgeMedical TerminologyLegal TerminologyVocational Rehabilitation Concepts

Soft Skills

Interpersonal SavvyCustomer FocusAction OrientedDecision QualityNimble Learning

Certifications & Qualifications

Bachelor's DegreeCIP Designation

About the role

Key responsibilities & impact

Investigate, evaluate and negotiate accident benefits claims that fall within the Minor Injury Guideline
Maintain clear and timely communication with clients, providing updates on claim status, addressing inquiries and guiding clients through the claims process
Identify and resolve challenges during the claims process, focusing on what is best for the client
Collaborate effectively with internal and external stakeholders
Reserve case claims in line with company best practices
Establish rapport with clients, discuss the claims process, and explain applicable benefits
Guide clients through the claims process while understanding their unique needs and providing empathetic support
Manage and interact with stakeholders to ensure clients' rehabilitation needs are met
Ensure effective reserving practices and issue claim payments on a timely basis
Help serve and maintain business relationships with members and clients

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
CIP designation
Advanced knowledge of English both oral and written
Mastery of communication and a passion for helping people
Basic knowledge of regulatory and contractual obligations (Statutory Accident Benefits Schedule)
Basic knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principles
Action oriented, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment