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Account Manager, Commercial Market
Desjardins. Initiate, develop and maintain personalized business relationships with current and potential clients to promote and sell Desjardins products and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, risk management, and business development strategies to enhance portfolio profitability and client satisfaction. Proficient in analyzing client needs and delivering personalized solutions while adhering to financial regulations.
Highest-signal resume keywords
Client Relationship ManagementRisk ManagementBusiness DevelopmentNegotiation SkillsFluency in French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisPortfolio ManagementFinancial Product KnowledgeSolution DevelopmentPromotional Activities
Soft Skills
Effective CommunicationCustomer FocusInterpersonal SavvyAction OrientedDrive Results
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Financial ServicesRisk Management StandardsClient SatisfactionBusiness RelationshipsPublic Relations
About the role
Key responsibilities & impact- Initiate, develop and maintain personalized business relationships with current and potential clients to promote and sell Desjardins products and services
- Act as an account manager and key intermediary between the business centre and members and clients
- Ensure proper usage and updating of, as well as satisfaction with, products and services offered
- Analyze sources of dissatisfaction and recommend potential solutions
- Identify and analyze member and client needs, develop personalized solutions and prepare integrated service offerings
- Negotiate applicable conditions with members and clients
- Recommend strategies and solutions to increase business volume, ensure sound risk management, improve portfolio profitability and strengthen business relationships
- Identify business development opportunities to increase competitiveness of products and services
- Execute promotional activities and participate in targeted public relations activities and the business community
- Ensure client and member satisfaction, seize business opportunities and refer them to the appropriate person as needed
- Provide sound and prudent risk management for all portfolios under responsibility
Requirements
What you’ll need- Bachelor's degree in a related field
- A minimum of six years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Adhere to all policies, practices and standards in effect, as well as the various laws governing the distribution of financial products and services
- Action oriented
- Communicates effectively
- Customer Focus
- Differences
- Drive results
- Interpersonal Savvy
- Nimble learning
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment