Account Manager

Desjardins

. Maintain lasting, personal business relationships with important clients to promote services .

Posted 9/15/2026full-timeMontréal • CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, strategic negotiation, and tailored solution development to enhance client satisfaction and portfolio profitability. Proficient in both English and French, with a strong focus on effective communication and results-driven strategies.

Highest-signal resume keywords

Client Relationship ManagementStrategic NegotiationPortfolio ProfitabilityBilingual Proficiency (English and French)Custom Solution Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Bachelor's DegreeRisk ManagementBusiness AnalysisPortfolio ManagementService Offer Development

Soft Skills

Effective CommunicationCustomer FocusInterpersonal SavvyAction OrientedDrive Results

Industry Keywords

Public RelationsBusiness DevelopmentClient SatisfactionStrategic AgreementsCompetitive Edge

About the role

Key responsibilities & impact

Maintain lasting, personal business relationships with important clients to promote services
Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them
Recommend strategies and solutions to meet targets, including sound risk management, portfolio profitability and improved business relationships
Identify and analyze member/client needs; develop custom solutions; prepare integrated service offers balancing member/client satisfaction, profitability and risk; and negotiate terms
Watch for business opportunities that would add a competitive edge to existing products and services
Take an active role in public relations activities and maintain a presence in the business community
Represent and negotiate on behalf of Desjardins and enter the organization into strategic agreements with clients
Balance portfolio profitability with client/partner satisfaction
Serve as expert advisor to clients and practitioners
Lead and influence clients and practitioners

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of eight years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Action oriented
Communicates effectively
Customer Focus
Differences
Drive results
Interpersonal Savvy
Nimble learning

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Recruitment process accommodations available upon request, based on eligibility criteria