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Desjardins

Analyst, System and Infrastructure Operations – Maintenance and Development

Desjardins

. Support IT efficiency . Design, configure, administer, maintain, upgrade and test business solutions, computer networks, management systems, programs and database servers . Analyze and diagnose complex issues related

Posted 9/17/2026full-timeMontréal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing, configuring, and maintaining business solutions and IT infrastructure, with a strong focus on quality assurance and project coordination. Proficient in analyzing complex issues and providing actionable recommendations to optimize IT operations and standards.

Highest-signal resume keywords
IT Efficiency SupportQuality Assurance Strategy DevelopmentProject Planning and ExecutionData Analysis and InterpretationBilingual Proficiency in French and English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Business Solutions DesignNetwork AdministrationDatabase Server MaintenanceQuality Assurance TestingRisk AnalysisImplementation PlanningPolicy DevelopmentComplex Issue DiagnosisStakeholder InteractionManagement Systems Configuration
Soft Skills
Action OrientedBusiness InsightCustomer FocusNimble LearningAdaptability
Certifications & Qualifications
Bachelor's Degree in Related Field
Industry Keywords
IT DeliveriesInfrastructure OperationsQuality AssurancePolicy MonitoringMedium- to Large-Scale Projects

About the role

Key responsibilities & impact
  • Support IT efficiency
  • Design, configure, administer, maintain, upgrade and test business solutions, computer networks, management systems, programs and database servers
  • Analyze and diagnose complex issues related to IT deliveries, rollouts, infrastructure operations, controls and quality assurance
  • Provide opinions in accordance with discipline rules and recommend solutions to improve and optimize standards, policies and programs
  • Propose implementation plans
  • Help establish and implement a quality assurance strategy for business solutions in a medium- to large-scale focus area
  • Coordinate the planning, design and execution of projects and initiatives
  • Interact with stakeholders working in other fields
  • Serve as a resource person for the unit, clients and partners
  • Coordinate development of a quality assurance strategy for targeted teams
  • Identify, input, analyze and interpret data supporting testing phases, implementation strategies, quality assurance testing, decision-making and policy/practice monitoring processes
  • Analyze risks, write reports, propose solutions, make recommendations and advise on implementation
  • Prepare and recommend action plans to address issues
  • Help develop, implement and update management policies, practices and standards

Requirements

What you’ll need
  • Bachelor's degree in a related field
  • A minimum of four years of relevant experience
  • Other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required
  • Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
  • Action oriented
  • Business insight
  • Complexity
  • Customer Focus
  • Differences
  • Nimble learning

Benefits

Comp & perks
  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment