Analyst, System and Infrastructure Operations, Maintenance and Development

Desjardins

. Act as an intermediary between business and technology teams to gather, analyze and document business and functional needs .

Posted 9/18/2026full-timeLévis • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis and functional analysis, with a strong focus on translating business needs into actionable deliverables. Proficient in Guidewire solutions and experienced in Agile methodologies, ensuring effective collaboration and operational efficiency in the property and casualty insurance domain.

Highest-signal resume keywords

Guidewire Solutions ImplementationBusiness AnalysisAgile MethodologiesUser Acceptance TestingGuidewire Certified Ace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisFunctional Specification DraftingUser Story CreationImpact Analysis PreparationApplication Integration ConceptsREST/SOAP TechnologiesXMLJSONFunctional ValidationChange Request Management

Soft Skills

CollaborationProblem SolvingCommunication

Tools & Technologies

JiraConfluenceVisioMicrosoft Office Suite

Certifications & Qualifications

Guidewire Certified Ace

Industry Keywords

Property and Casualty InsuranceUnderwriting ProcessesBilling ProcessesClaims Processes

Tech Stack

Tools & technologies

GuidewireSOAP

About the role

Key responsibilities & impact

Act as an intermediary between business and technology teams to gather, analyze and document business and functional needs
Analyze business processes and recommend solutions to improve operational efficiency and business value
Translate business needs into user stories, business rules, functional specifications and other implementation deliverables
Prepare impact analyses, process diagrams and functional documentation
Collaborate with developers, quality specialists, architects and business partners throughout the delivery cycle
Analyze, design, plan and implement Guidewire solutions
Define test cases and support functional validation and user acceptance activities
Follow up on incidents, change requests and functional issues
Help resolve production issues and provide user support
Participate in Agile ceremonies and continuously improve delivery processes, practices and methods
Serve as a systems specialist for the unit, clients and practitioners

Requirements

What you’ll need

Bachelor's degree in business administration, IT, information systems or a related field
Minimum of six years of relevant experience in business analysis or functional analysis
Three years of experience as a business systems analyst (BSA)
Three years of experience with the Guidewire platform
Other combinations of qualifications and relevant experience may be considered
Property and casualty insurance experience
Experience collecting, analyzing and documenting business and functional requirements
Experience drafting user stories, functional specifications, business rules and impact analyses
Experience delivering projects in Agile mode
Experience preparing and executing functional and user acceptance tests
Guidewire Certified Ace certification
Knowledge of French is required
Advanced proficiency in English
Advanced knowledge of application integration concepts and REST/SOAP, XML and JSON technologies
Advanced knowledge of business processes in property and casualty insurance
Knowledge of Jira, Confluence, Visio and Microsoft Office Suite
Knowledge of underwriting, billing and claims processes in the property and casualty insurance industry

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment