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Assistant Manager, Member Services and Sales Support
Desjardins. Lead the department and manage a team dedicated to selling products and services and/or providing comprehensive sales support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing sales teams and fostering long-term client relationships while ensuring high-quality service and performance management. Capable of developing and implementing business strategies that align with organizational priorities and promote continuous improvement.
Highest-signal resume keywords
Team LeadershipBusiness Strategy DevelopmentPerformance ManagementClient Relationship ManagementFrench Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Plan DevelopmentRisk ManagementProcess EfficiencySales SupportTalent AcquisitionContinuous ImprovementService Quality AssuranceAction Plan ImplementationCoaching and MentoringCompetitive Service Offer Development
Soft Skills
CommunicationCoachingRelationship BuildingChange ManagementTeam Synergy
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Sales ManagementClient ExperienceDesjardins Brand PromotionCommunity RelationshipsCooperative Values
About the role
Key responsibilities & impact- Lead the department and manage a team dedicated to selling products and services and/or providing comprehensive sales support
- Build and maintain long-term business relationships with clients and members
- Draw up and monitor a business plan addressing priorities, challenges and objectives
- Ensure unit performance and sound and prudent risk management
- Follow up on results and manage employees’ performance
- Oversee employees’ skills development and maintain high-quality service
- Coach team members and provide specific recommendations based on member and client needs
- Support the immediate supervisor in developing business strategies aligned with Desjardins’s strategic priorities
- Ensure service quality, business relationships, and member/client experience
- Implement and monitor action plans to achieve target results
- Promote talent acquisition and management, team synergy, and change management
- Develop a competitive, profitable service offer and partnerships
- Ensure process efficiency, continuous improvement, and profitability
- Promote the Desjardins brand and strengthen community relationships
- Uphold Desjardins’s cooperative values
Requirements
What you’ll need- Bachelor's degree in a related field
- A minimum of one year of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment