Assistant Manager, Member Services and Sales Support

Desjardins

. Lead the department and manage a team dedicated to selling products and services and/or providing comprehensive sales support .

Posted 9/29/2026full-timeGranby • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing sales teams, developing business strategies, and ensuring high-quality service delivery while fostering client relationships and team engagement. Proficient in risk management and process efficiency to drive profitability and continuous improvement.

Highest-signal resume keywords

Team LeadershipBusiness Strategy DevelopmentClient Relationship ManagementRisk ManagementBilingual in French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor's DegreeSales ManagementBusiness PlanningPerformance MonitoringProcess Improvement

Soft Skills

CoachingDecision MakingTeam MotivationChange Management

Industry Keywords

Sales SupportService QualityClient ExperienceCommunity EngagementDesjardins Brand

About the role

Key responsibilities & impact

Lead the department and manage a team dedicated to selling products and services and/or providing comprehensive sales support
Manage strategic and operational activities for the department
Build and maintain long-term business relationships with clients and members
Draw up and monitor a business plan addressing priorities, challenges and objectives
Ensure unit performance and sound, prudent risk management
Follow up on results and make quality decisions to drive results
Oversee employee skills development and maintain high-quality service
Coach team members and provide recommendations based on member and client needs
Help develop business strategies aligned with Desjardins’s strategic priorities
Manage member/client experience and service quality
Implement and monitor action plans to achieve target results
Lead, coach and motivate the team; promote talent acquisition, engagement, team synergy and change management
Develop a competitive, profitable service offer and partnerships
Ensure process efficiency, continuous improvement and profitability
Promote the Desjardins brand and strengthen community roots
Uphold Desjardins’s cooperative values

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Available to work one evening per week

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment