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Assistant Manager, Member Services, Sales Support
Desjardins. Lead the member services and sales support department .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing member services and sales support, focusing on team performance, risk management, and service quality. Proven ability to develop business strategies and maintain long-term relationships while promoting continuous improvement and organizational partnerships.
Highest-signal resume keywords
Team LeadershipBusiness Strategy DevelopmentRisk ManagementClient Relationship ManagementFluency in French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business PlanningPerformance ManagementProcess EfficiencyService Quality ManagementTalent Acquisition
Soft Skills
CoachingMotivatingEmpoweringChange ManagementCommunication
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Member ServicesSales SupportContinuous ImprovementCommunity RelationshipsDesjardins Cooperative Values
About the role
Key responsibilities & impact- Lead the member services and sales support department
- Develop and monitor business plans addressing priorities, challenges and objectives
- Manage team performance and ensure sound and prudent risk management
- Build and maintain long-term business relationships with members and clients
- Oversee employee skills development and maintain high-quality service
- Coach, motivate and empower team members
- Support development of business strategies aligned with Desjardins’s strategic priorities
- Manage the member/client experience and ensure service quality
- Implement and monitor action plans to achieve target results
- Promote talent acquisition, team synergy and change management
- Develop a competitive and profitable service offer with organizational partnerships
- Ensure process efficiency, continuous improvement and profitability
- Promote the Desjardins brand and strengthen community relationships
- Uphold Desjardins’s cooperative values
Requirements
What you’ll need- Bachelor's degree in a related field
- A minimum of one year of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment