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Assistant Manager, Member Services, Sales Support
Desjardins. Lead the member services and sales support department .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing sales support teams, fostering employee development, and enhancing client relationships. Proven ability to implement business strategies that align with organizational goals while ensuring service quality and process efficiency.
Highest-signal resume keywords
Team LeadershipSales Support ManagementBusiness Strategy DevelopmentClient Relationship ManagementPerformance Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Plan DevelopmentRisk ManagementProcess EfficiencyAction Plan ImplementationService Quality Assurance
Soft Skills
CoachingCustomer FocusEngagementDecision QualityNimble Learning
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Desjardins Brand PromotionCooperative ValuesContinuous ImprovementEmployee Skills DevelopmentCommunity Engagement
About the role
Key responsibilities & impact- Lead the member services and sales support department
- Manage a team dedicated to selling products and services and/or providing comprehensive sales support
- Build and maintain long-term business relationships with clients and members
- Draw up and monitor a business plan addressing priorities, challenges and objectives
- Ensure unit performance and sound, prudent risk management
- Follow up on results and manage employees’ performance
- Oversee employee skills development and maintain high-quality service
- Coach team members and provide recommendations based on member and client needs
- Support the development of business strategies aligned with Desjardins’s strategic priorities
- Ensure service quality, business relationships and member/client experience
- Implement and monitor action plans to achieve target results
- Lead, coach and motivate the team to develop skills, boost engagement and empower employees
- Implement and develop a competitive, profitable service offer with partnerships across the organization
- Ensure process efficiency, continuous improvement and profitability
- Promote the Desjardins brand and strengthen community roots
- Uphold Desjardins’s cooperative values
Requirements
What you’ll need- Bachelor's degree in a related field
- A minimum of one year of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Action oriented
- Customer Focus
- Decision quality
- Develops talent
- Differences
- Drive results
- Engagement
- Nimble learning
- Work processes
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment