Claims Advisor

Desjardins

. Help serve and maintain business relationships with members and clients for all claims .

Posted 11/10/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex property insurance claims, including investigation, negotiation, and settlement processes while ensuring compliance with organizational standards and client satisfaction. Proficient in analyzing medical and financial information to determine eligibility for benefits and effectively communicate with clients in both English and French.

Highest-signal resume keywords

Claims InvestigationNegotiation SkillsBodily Injury Claims ManagementFrench Language ProficiencyClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ApprovalCost EstimationDamage AssessmentStatutory Criteria AnalysisSettlement Negotiation

Soft Skills

Customer FocusInterpersonal SavvyDecision QualityAction OrientedNimble Learning

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Property InsuranceAccident Benefit ClaimsBodily Injury ClaimsClaims ProcessingClient Agreements

About the role

Key responsibilities & impact

Help serve and maintain business relationships with members and clients for all claims
Handle major loss and special risk property insurance claims and high-complexity accident benefit and bodily injury claims
Investigate and approve claims
Conduct investigations and inspections to assess damage, estimate costs and market value, and produce and review reports and other documents to determine settlement amounts
Analyze medical, financial and job information and determine eligibility for benefits based on statutory criteria
Settle claims in accordance with the organization’s standards, policies and quality commitments as well as the contract terms
Meet deadlines to ensure client satisfaction and avoid penalties
Negotiate with all parties involved to ensure smooth claims processing and control costs
Advise and assist clients, represent Desjardins and enter the organization into important agreements with clients

Requirements

What you’ll need

General college diploma in a related field
A minimum of six years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Available to travel up to 50% of the time within the Greater Montreal area and surrounding regions, based on business needs
Must have a valid driver's license
Action oriented, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Company cell phone provided