Claims Advisor

Desjardins

. Serve and maintain business relationships with members and clients for all claims .

Posted 11/10/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex property insurance claims, including negotiation, investigation, and settlement processes. Proficient in analyzing medical and financial information to determine eligibility for benefits while maintaining strong client relationships.

Highest-signal resume keywords

Claims ManagementNegotiation SkillsInvestigation TechniquesClient Relationship ManagementBilingual in French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationClaims SettlementCost EstimationEligibility AnalysisReport ProductionStatutory Criteria KnowledgeContract Terms ComplianceDeadline ManagementDamage Assessment

Soft Skills

Problem SolvingCommunication SkillsInterpersonal SkillsClient Advising

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Property InsuranceAccident Benefit ClaimsBodily Injury ClaimsSpecial Risk ClaimsBusiness Relationships

About the role

Key responsibilities & impact

Serve and maintain business relationships with members and clients for all claims
Handle major loss and special risk property insurance claims and high-complexity accident benefit and bodily injury claims
Investigate and approve claims
Develop solutions, negotiate claims settlements and enter into agreements with members, clients, third parties and others
Advise and assist clients, represent Desjardins and enter the organization into important agreements with clients
Conduct investigations and inspections to assess damage, estimate costs and market value, and produce and review reports and other documents to determine settlement amounts
Analyze medical, financial and job information and determine eligibility for benefits based on statutory criteria
Settle claims in accordance with organizational standards, policies, quality commitments and contract terms
Meet deadlines to ensure client satisfaction and avoid penalties
Negotiate with all parties involved to ensure smooth claims processing and control costs

Requirements

What you’ll need

General college diploma in a related field
A minimum of six years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Available to travel up to 50% of the time within the Greater Montreal area and surrounding regions, based on business needs
Must have a valid driver's license

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Company cell phone provided