Claims Best Practices Advisor

Desjardins

. Advise clients and partners on positioning, planning, development, execution, and monitoring of strategic property and casualty insurance projects and initiatives .

Posted 9/18/2026full-timeAurora • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in property and casualty insurance project management, including policy development, coverage analysis, and strategic advisory. Proficient in both French and English, with strong interpersonal skills to facilitate collaboration across business units and present findings to leadership.

Highest-signal resume keywords

Property And Casualty Insurance ExpertisePolicy Development And AnalysisCoverage Analysis And RecommendationsBilingual Proficiency In French And EnglishStrategic Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy DevelopmentCoverage AnalysisClaims HandlingRisk AssessmentRegulatory ComplianceCommercial Insurance ProductsPolicy Wording ReviewStrategic PlanningIssue DiagnosisProject Execution

Soft Skills

Interpersonal SavvyStrategic Mindset

Industry Keywords

Commercial InsuranceProperty InsuranceClaims ManagementStakeholder EngagementDecision-Making Bodies

About the role

Key responsibilities & impact

Advise clients and partners on positioning, planning, development, execution, and monitoring of strategic property and casualty insurance projects and initiatives
Develop and update policies, standards, models, and programs supporting strategic projects and initiatives
Identify, analyze, and diagnose major issues and make recommendations to decision-making bodies
Represent the unit before internal decision-making bodies
Manage multiple concurrent mandates ranging from a few days to several months
Conduct detailed coverage analyses for specific claim files and evaluate policy provisions
Act as a key liaison between business units, facilitating discussions and resolving technical coverage-related questions
Review and analyze commercial insurance policy wordings, including endorsements, revisions, and coverage changes
Assess the impact of policy wording changes on claims outcomes, coverage implications, risks, and unintended consequences
Provide expert guidance on whether proposed policy language aligns with coverage intent and risk appetite
Support the development, refinement, and interpretation of commercial insurance products
Contribute to policy wording reviews for clarity, consistency, and regulatory compliance
Collaborate with SMEs across Claims, Underwriting, Sales, and Commercial Insurance teams
Partner with regional stakeholders across Quebec and Ontario
Present findings, recommendations, and coverage analyses to leadership

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of six years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Proficiency of French, both oral and written
Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Advanced knowledge of both property and commercial claims handling is required
Interpersonal Savvy
Strategic mindset

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment