Internship, Claims Reporting Specialist

Desjardins

. Assist clients in opening new claims for home or auto property damages .

Posted 9/23/2026internshipMississauga • CanadaEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to guide clients through the claims process while ensuring satisfaction and service quality. Proficient in reviewing insurance policy coverages and identifying client needs to propose personalized solutions.

Highest-signal resume keywords

Customer Service SkillsReview Insurance Policy CoveragesInitiate First Notice Of LossSupport Client RetentionAnalyze Client Needs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Review Insurance Policy CoveragesInitiate First Notice Of LossAssign Files To Claim AdjustersCompile And Analyze DataPropose Personalized Solutions

Soft Skills

Interpersonal SavvyEmotional Intelligence

Certifications & Qualifications

Currently Enrolled In The Insurance Program

Industry Keywords

Claims ProcessClient RetentionOperational RisksPreferred PartnersService Quality

About the role

Key responsibilities & impact

Assist clients in opening new claims for home or auto property damages
Provide customer service and support during unprecedented events
Guide clients through the claims process
Build and maintain business relationships with members and clients
Educate and inform clients about digital tools
Ensure member/client satisfaction and service quality according to organizational standards and procedures
Review client insurance policy coverages
Initiate a first notice of loss
Inform clients of preferred partners and liaisons
Assign files to Claim Adjusters
Establish advisory relationships by identifying current and potential needs
Support client retention
Review client needs and compile and analyze data
Handle requests and follow up as needed
Assist members and clients, listen to their needs, and propose personalized solutions
Help identify operational risks and opportunities for improvement
Stay current with standards, products, and services in the field

Requirements

What you’ll need

Currently enrolled in the Insurance program
In good academic standing for Co-Op program requirements
Customer service skills
Ability to review insurance policy coverages
Ability to initiate a first notice of loss
Ability to inform clients of preferred partners and liaisons
Ability to assign files to Claim Adjusters
Interpersonal savvy and emotional intelligence
Ability to identify client needs and support client retention
Ability to review client needs and compile and analyze data
Ability to handle requests and follow up as needed
Ability to propose personalized solutions
Ability to identify operational risks and opportunities for improvement
Knowledge of current standards, products and services in the field

Benefits

Comp & perks

Hybrid work arrangement
Accommodation available at any stage of the recruitment process
Equity, diversity and inclusion commitment
Positive and respectful workplace
12-month temporary internship opportunity