IT Advisor

Desjardins

. Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management .

Posted 10/18/2026full-timeMontréal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT application support, server administration, and data analysis to enhance operational efficiency. Proficient in developing tools and processes while effectively communicating with stakeholders and advising on best practices.

Highest-signal resume keywords

IT Application SupportServer AdministrationData AnalysisStakeholder CommunicationFrench Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationConfigurationIssue ResolutionService Request ManagementStatistical ReportingRisk AnalysisProcess DevelopmentManagement Policy Implementation

Soft Skills

Client AdvisingProblem SolvingOpportunity Identification

Certifications & Qualifications

Bachelor's Degree

About the role

Key responsibilities & impact

Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management
Help keep IT equipment up and running, particularly through server administration
Advise and assist clients and partners
Develop tools, methods and processes
Identify and communicate opportunities for improvement, make changes, and analyze and interpret data to inform decision-making and monitor the application of management policies and practices
Analyze risks, prepare statistical reports, make recommendations, and provide advice on how to implement recommendations
Help prepare and propose action plans to address issues in accordance with rules and parameters
Develop and write tools, methods and processes
Interact with stakeholders working in other fields

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of four years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment