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IT Advisor
Desjardins. Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT application support, server administration, and problem-solving, with a strong focus on customer service and stakeholder collaboration. Proficient in analyzing data and developing actionable solutions aligned with organizational objectives.
Highest-signal resume keywords
IT Application SupportServer AdministrationAnalytical SkillsStakeholder CoordinationFrench Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationConfigurationIssue ResolutionService Request ManagementTechnical Incident ManagementData AnalysisReport WritingSolution DevelopmentAction Plan ImplementationProblem Diagnosis
Soft Skills
Customer FocusInterpersonal SavvyAction OrientedNimble LearningBusiness Insight
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
User SupportBest PracticesComplex Problem SolvingRecommendationsOrganizational Objectives
About the role
Key responsibilities & impact- Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management
- Help keep IT equipment up and running, particularly through server administration
- Advise clients and partners as part of intervention and development initiatives
- Propose solutions to improve or optimize standards, policies and programs
- Prepare recommendations, solutions and action plans based on organizational objectives and priorities
- Solve complex problems using analytical skills and extensive knowledge of the line of business
- Interact and coordinate with stakeholders working in other fields
- Serve as subject matter expert for the unit, clients and partners
- Diagnose and analyze issues, challenges, needs and corrective action to determine target outcomes
- Follow up as needed to solve more complex or unusual problems
- Develop and help implement objectives, solutions and action plans
- Analyze data, conduct studies, make recommendations and write reports
Requirements
What you’ll need- Bachelor's degree in a related field
- A minimum of four years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Action oriented
- Business insight
- Customer Focus
- Differences
- Interpersonal Savvy
- Nimble learning
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment