Manager

Desjardins

. Support the immediate supervisor by helping with work organization, operational planning and special initiatives .

Posted 10/2/2026full-timeMontréal • CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities, with a focus on operational planning, performance management, and talent development. Proficient in implementing strategic initiatives that align with organizational goals while ensuring member and client satisfaction.

Highest-signal resume keywords

Management ExperiencePMI CertificationBilingual Proficiency in French and EnglishPerformance ManagementOperational Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational PlanningPerformance ManagementBusiness IntelligenceProject ManagementProcess ImprovementService Offer AdministrationAction Plan DevelopmentTalent DevelopmentDiversity PromotionClient Satisfaction Management

Soft Skills

CourageDrive ResultsTeam DevelopmentEmployee EngagementChange Management

Certifications & Qualifications

PMI Certification

Industry Keywords

Desjardins ValuesCooperative ValuesStrategic OrientationsSales ActivitiesOperations Activities

About the role

Key responsibilities & impact

Support the immediate supervisor by helping with work organization, operational planning and special initiatives
Develop, implement and track the unit’s action plan, ensuring alignment with the organization’s strategic orientations and other administrative units, in a performance management context
Establish management and communication practices that support change management, talent attraction and retention, skills development, employee engagement, and diversity in keeping with Desjardins values
Define and ensure the implementation of activities related to the unit’s services and ensure entrusted projects are carried through to maximize targeted business results and member and client satisfaction
Support the administrative unit’s action plan by successfully managing individual and team performance
Continuously improve the management of processes under your responsibility
Promote Desjardins Group’s cooperative values
Represent the organization and conduct business intelligence
Manage a large subset of sales or operations activities or a support sub-function offering specialized services to the sector
Administer the group’s service offer, develop and implement its business plan, and oversee activities supporting the administrative department’s strategic orientations
Manage people and performance, produce reports, and ensure member/client satisfaction

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of nine years of relevant experience, including five years in a management role
Other combinations of qualifications and relevant experience may be considered
PMI Certification
Knowledge of French is required
Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Courage, Develops talent, Drive results, Teams

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment