Manager

Desjardins

. Support the immediate supervisor with work organization, operational planning, and special initiatives .

Posted 9/23/2026full-timeMontréal • CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in operational planning and change management while fostering employee engagement and diversity. Proven ability to develop and implement strategic action plans that enhance customer satisfaction and business results.

Highest-signal resume keywords

Bachelor's DegreeNine Years Relevant ExperienceKnowledge Of FrenchCustomer FocusInterpersonal Savvy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational PlanningProject ManagementBusiness IntelligencePerformance ManagementAction Plan Development

Soft Skills

Effective CommunicationAction OrientedNimble LearningTalent Attraction And RetentionEmployee Engagement

Industry Keywords

Change ManagementDiversityCooperative ValuesStrategic OrientationsCustomer Satisfaction

About the role

Key responsibilities & impact

Support the immediate supervisor with work organization, operational planning, and special initiatives
Develop, implement, and track the unit’s action plan in alignment with strategic orientations and other administrative units
Establish management and communication practices supporting change management, talent attraction and retention, skills development, employee engagement, and diversity
Define and implement activities related to the unit’s services
Ensure entrusted projects are completed to maximize business results and member/client satisfaction
Manage individual and team performance
Continuously improve management processes under responsibility
Promote Desjardins Group’s cooperative values
Represent the organization and conduct business intelligence
Administer the group’s service offering, develop and implement its business plan, oversee activities supporting strategic orientations, produce reports, and ensure member/client satisfaction

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of nine years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Action oriented
Business insight
Communicates effectively
Customer Focus
Differences
Interpersonal Savvy
Nimble learning

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment