Manager, Fraud Management – Special Investigations Unit

Desjardins

. Lead and optimize end-to-end Special Investigations Unit (SIU) and fraud management strategies .

Posted 10/22/2026full-timeMontréal • CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud management, including the development and optimization of fraud strategies, compliance with regulatory requirements, and the ability to lead high-performing teams. Proficient in data analytics and translating insights into actionable recommendations while maintaining strong relationships with stakeholders.

Highest-signal resume keywords

Fraud ManagementData AnalyticsTeam LeadershipRegulatory ComplianceStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud Risk ManagementFraud InvestigationPerformance ManagementOperational Performance ManagementContinuous Improvement PracticesStrategic PlanningData ReportingEvidence-Handling StandardsFraud PreventionFraud Detection

Soft Skills

Strong Communication SkillsCoachingPerformance ManagementRelationship BuildingThought Leadership

Industry Keywords

Special Investigations Unit (SIU)Fraud PoliciesGovernance FrameworksFraud TrendsIndustry AssociationsLaw Enforcement AgenciesPrivacy RequirementsFraud Awareness InitiativesKey Performance IndicatorsEmerging Fraud Activity

About the role

Key responsibilities & impact

Lead and optimize end-to-end Special Investigations Unit (SIU) and fraud management strategies
Oversee fraud risk management performance using data, analytics, reporting, and key performance indicators
Establish, maintain, and enhance fraud policies, procedures, controls, and governance frameworks
Ensure compliance with legal, regulatory, privacy, and evidence-handling requirements
Monitor emerging fraud trends, organized fraud activity, and industry developments
Translate fraud insights into actionable strategies and recommendations
Build and maintain relationships with internal stakeholders, industry associations, law enforcement agencies, regulators, and external partners
Provide fraud-related guidance, strategic recommendations, and thought leadership
Lead fraud prevention, detection, and awareness initiatives
Develop and lead a high-performing team through coaching, performance management, workforce planning, and capability development
Represent the organization in industry forums and external fraud partnerships

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of nine years of relevant experience, including six years in management
Other combinations of qualifications and relevant experience may be considered
Experience interpreting complex information, identifying trends, and translating insights into actionable recommendations and business strategies
Experience in fraud management, special investigations, fraud risk management, developing strategies, or leading change
Experience building and managing relationships with internal and external stakeholders, including law enforcement agencies, regulators, industry associations, and other external partners
Experience leading teams, including coaching, performance management, workforce planning, and capability development
Experience leading initiatives and driving results in complex, evolving, and ambiguous environments
Strong communication skills in both French and English, oral and written
Intermediate knowledge of fraud investigation, detection, prevention, and risk mitigation methodologies
Intermediate knowledge of end-to-end SIU operations, operational performance management, and continuous improvement practices
Advanced intermediate knowledge of data, analytics, reporting, and performance metrics
Advanced intermediate knowledge of fraud risk frameworks, governance, controls, and compliance requirements, including privacy, reporting, and evidence-handling standards
Advanced intermediate knowledge of strategic planning and aligning operational activities with organizational goals and priorities
Available for travel between offices and to industry events

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Accommodations at any stage in the recruitment process