Manager, Fraud Management – Special Investigations Unit

Desjardins

. Lead and optimize end-to-end Special Investigations Unit (SIU) and fraud management strategies .

Posted 10/22/2026full-timeMontréal • CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud management, including the development and optimization of fraud strategies, compliance with regulatory requirements, and the ability to translate insights into actionable recommendations. Proven leadership in managing high-performing teams and building relationships with stakeholders across various sectors.

Highest-signal resume keywords

Fraud ManagementData AnalyticsFraud Risk ManagementTeam LeadershipBilingual Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud InvestigationFraud DetectionFraud PreventionRisk Mitigation MethodologiesOperational Performance ManagementContinuous Improvement PracticesStrategic PlanningPerformance MetricsGovernance FrameworksCompliance Requirements

Soft Skills

Relationship BuildingCoachingPerformance ManagementCommunication SkillsThought Leadership

Industry Keywords

Special Investigations UnitFraud PoliciesRegulatory ComplianceEvidence HandlingFraud TrendsStakeholder EngagementIndustry AssociationsLaw Enforcement CollaborationFraud Awareness InitiativesOperational Decision-Making

About the role

Key responsibilities & impact

Lead and optimize end-to-end Special Investigations Unit (SIU) and fraud management strategies
Oversee fraud risk management performance using data, analytics, reporting, and key performance indicators
Establish, maintain, and enhance fraud policies, procedures, controls, and governance frameworks
Ensure compliance with legal, regulatory, privacy, and evidence-handling requirements
Monitor emerging fraud trends, organized fraud activity, and industry developments at provincial and national levels
Translate fraud insights into actionable strategies and recommendations
Build and maintain relationships with internal stakeholders, industry associations, law enforcement agencies, regulators, and external partners
Provide fraud-related guidance, strategic recommendations, and thought leadership to business and leadership teams
Lead fraud prevention, detection, and awareness initiatives
Develop and lead a high-performing team through coaching, performance management, workforce planning, and capability development
Represent the organization in industry forums and external fraud partnerships
Report to the Director

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of nine years of relevant experience, including six years in management
Other combinations of qualifications and relevant experience may be considered
Experience interpreting complex information, identifying trends, and translating insights into actionable recommendations and business strategies
Experience in fraud management, special investigations, fraud risk management, or developing strategies and leading change
Experience building and managing relationships with internal and external stakeholders, including law enforcement agencies, regulators, industry associations, and other external partners
Experience leading teams, including coaching, performance management, workforce planning, and capability development
Experience leading initiatives and driving results in complex, evolving, and ambiguous environments
Strong oral and written communication skills in both French and English
Intermediate knowledge of fraud investigation, detection, prevention, and risk mitigation methodologies
Intermediate knowledge of end-to-end SIU operations, operational performance management, and continuous improvement practices
Advanced intermediate knowledge of data, analytics, reporting, and performance metrics for operational and strategic decision-making
Advanced intermediate knowledge of fraud risk frameworks, governance, controls, and compliance requirements, including privacy, reporting, and evidence-handling standards
Advanced intermediate knowledge of strategic planning and aligning operational activities with broader organizational goals and priorities
Availability for travel between offices and to industry events

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Recruitment-process accommodations available at any stage