Member Services and Sales Support Manager

Desjardins

. Lead the department and manage a team dedicated to selling products and services and/or providing comprehensive sales support to sales teams .

Posted 9/24/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing sales teams, fostering client relationships, and implementing business strategies to achieve performance targets. Proficient in coaching and developing team members while ensuring high-quality service and process efficiency.

Highest-signal resume keywords

Team LeadershipClient Relationship ManagementBusiness Strategy DevelopmentPerformance ManagementCoaching and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Plan DevelopmentRisk ManagementSales SupportProcess EfficiencyContinuous Improvement

Soft Skills

CommunicationMotivationEngagement

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Desjardins BrandCooperative ValuesService QualityMember Experience

About the role

Key responsibilities & impact

Lead the department and manage a team dedicated to selling products and services and/or providing comprehensive sales support to sales teams
Build and maintain long-term business relationships with clients and members
Draw up and monitor a business plan addressing priorities, challenges and objectives
Ensure unit performance and sound and prudent risk management in accordance with standards
Follow up on results and manage employees’ performance
Oversee employees’ skills development and maintain high-quality service
Coach team members and provide recommendations based on member and client needs
Help develop business strategies aligned with Desjardins’s strategic priorities and unit challenges
Ensure service quality, business relationships and the member/client experience
Implement and monitor action plans to achieve target results
Lead, coach and motivate the team to develop skills, boost engagement and empower employees
Implement and develop a competitive, profitable service offer with partnerships across the organization
Ensure process efficiency, continuous improvement and profitability
Promote the Desjardins brand and strengthen community roots
Uphold Desjardins’s cooperative values

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of four years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment