Member Services and Sales Support Manager

Desjardins

. Lead the department and manage a team dedicated to selling products and services and/or providing comprehensive sales support to sales teams .

Posted 9/24/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing sales teams, fostering client relationships, and driving performance through effective coaching and talent development. Proficient in strategic planning, risk management, and ensuring high-quality service delivery aligned with organizational goals.

Highest-signal resume keywords

Team LeadershipClient Relationship ManagementBusiness Strategy DevelopmentPerformance ManagementBilingual in French

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business PlanningRisk ManagementProcess EfficiencyContinuous ImprovementSales Support

Soft Skills

Customer FocusDecision QualityTalent DevelopmentEngagementNimble Learning

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Sales ManagementService QualityCommunity EngagementCooperative ValuesTalent Management

About the role

Key responsibilities & impact

Lead the department and manage a team dedicated to selling products and services and/or providing comprehensive sales support to sales teams
Build and maintain long-term business relationships with clients and members
Draw up and monitor a business plan addressing priorities, challenges and objectives
Ensure unit performance and sound and prudent risk management in accordance with standards
Follow up on results and manage employee performance
Oversee employees’ skills development and maintain high-quality service
Coach team members and provide specific recommendations based on member and client needs
Support the immediate supervisor in developing business strategies aligned with Desjardins’s strategic priorities
Ensure service quality, business relationships and member/client experience
Implement and monitor action plans to achieve target results
Establish management and communication practices supporting talent acquisition, talent management, team synergy and change management
Lead, coach and motivate the team to develop skills, boost engagement and empower employees
Develop a competitive and profitable service offering with partnerships across the organization
Ensure process efficiency, continuous improvement and profitability
Promote the Desjardins brand and strengthen community roots
Uphold Desjardins’s cooperative values

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of four years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Action oriented
Customer Focus
Decision quality
Develops talent
Differences
Drive results
Engagement
Nimble learning
Work processes

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment