Member Services Coordinator

Desjardins

. Coordinate Member Services operations .

Posted 11/5/2026full-timeMontréal • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational management capabilities, including coordinating member services, managing schedules, and overseeing cash management. Proficient in training, performance evaluation, and ensuring service quality while adhering to policies and standards.

Highest-signal resume keywords

Operational ManagementPerformance EvaluationCash ManagementTraining and CoachingBilingual in French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Control ActivitiesPerformance MeasurementsSchedule ManagementReport AnalysisComplaint Resolution

Soft Skills

Problem SolvingTeam CoordinationCustomer Service Orientation

Certifications & Qualifications

College Diploma in Related Field

Industry Keywords

Member ServicesQuality StandardsHuman Resources ActivitiesSales CoachingTransaction Security

About the role

Key responsibilities & impact

Coordinate Member Services operations
Organize daily activities and ensure the quality of services provided to members and customers
Participate in work planning and assign employees based on identified priorities
Plan, manage, and update schedules to ensure smooth operation of member and customer services
Act as a resource for sector employees and provide support with processes and tools
Authorize operations and resolve more complex cases
Monitor the queue and make adjustments to improve productivity and service quality
Participate in human resources activities, including performance evaluations, promotions, employee selection, disciplinary measures, training, vacation and overtime approval
Reinforce the sale, referral to, automation and use of available alternative channels
Identify needs, provide training and sales coaching, and perform follow-up activities
Participate in resolving complaints and problems
Produce and analyze operational reports
Perform daily operational control activities, including scorecards, performance measurements and sector objectives
Oversee the caisse's cash management, including ordering, returning and supplying equipment, recording cash transactions and reconciling general ledger accounts
Participate in mandates related to the sector, including developing and standardizing tools, practices and work procedures
Ensure timely completion of activities in accordance with quality standards
Ensure the security of transactions and operations in accordance with current policies, practices and standards

Requirements

What you’ll need

College diploma in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment