Office Agent, Operations

Desjardins

. Ensure the completion of the unit's administrative business processes .

Posted 10/1/2026full-timeLévis • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and operational capabilities, with a focus on data analysis, report generation, and user support for tools and systems. Proficient in both French and English, with a commitment to customer focus and results-driven performance.

Highest-signal resume keywords

Data AnalysisReport GenerationUser SupportBilingual (French and English)Administrative Processes

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryData ExtractionData ProcessingData CompilationReport RevisionStatistical AnalysisQuality ControlCorrective MeasuresPresentation PreparationInformation Analysis

Soft Skills

Action OrientedCustomer FocusDrive ResultsNimble LearningSituational Adaptability

Certifications & Qualifications

Trade School Diploma

Industry Keywords

Administrative ProcessesOperational SupportQuality ControlPolicy InformationProgram Processes

About the role

Key responsibilities & impact

Ensure the completion of the unit's administrative business processes
Perform analysis
Produce or revise reports and statistics
Carry out various administrative, operational and quality controls
Take corrective measures and carry out the required follow-ups
Provide support to users in the efficient use of tools and systems
Perform administrative tasks related to data entry, extraction, processing, compilation and coding
Provide information related to policies, programs and processes in the field
Prepare or revise presentations and related documents
Help process and analyze information, solve problems and prepare recommendations
Help users operate tools and systems effectively

Requirements

What you’ll need

Trade school diploma in a related field
A minimum of three years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Action oriented
Customer Focus
Differences
Drive results
Nimble learning
Situational adaptability

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment