Office Technician – Work and Operations

Desjardins

. Provide technical support for projects and complex operational issues .

Posted 9/29/2026full-timeMontréal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support, conducting specialized studies, and implementing solutions to enhance operational efficiency. Proficient in training users and supporting continuous improvement initiatives while ensuring adherence to standards and processes.

Highest-signal resume keywords

Technical SupportProcess AnalysisUser TrainingProblem SolvingKnowledge of French

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical StudiesResearch and AnalysisData ProcessingOperational SupportSoftware Maintenance

Soft Skills

Action OrientedCustomer FocusDecision QualityNimble LearningSituational Adaptability

Certifications & Qualifications

College Diploma in Related Field

Industry Keywords

Continuous ImprovementStandards and ProcessesBusiness SolutionsAdministrative Support

About the role

Key responsibilities & impact

Provide technical support for projects and complex operational issues
Carry out specialized technical studies, research and analysis
Serve as resource person for the submission of solutions and action plans
Roll out and maintain software and manual and automated processes
Train users
Prepare technical notes to enhance the skills and knowledge of users and their teams
Help practitioners follow the unit’s standards and processes and use its business solutions, tools and systems
Support the unit’s continuous improvement
Provide administrative and operational support to the organization
Research and analyze processes, information management and data processing
Solve technically complex problems and recommend changes or adjustments to methods and procedures

Requirements

What you’ll need

College diploma in a related field
A minimum of three years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Action oriented
Customer Focus
Decision quality
Differences
Nimble learning
Situational adaptability

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment