Operations Support Agent

Desjardins

. Perform scanning and filing of electronic and physical records according to procedures, practices and rules .

Posted 10/22/2026full-timeBécancour • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and administrative skills, with a focus on data management, compliance with quality standards, and effective communication with clients. Proficient in conducting research and managing electronic and physical records securely.

Highest-signal resume keywords

Data ManagementClient Follow-UpDocument ManagementCompliance AdherenceBilingual (French)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDocument FilingResearch SkillsQuality AssuranceAdministrative Support

Soft Skills

Organizational SkillsCommunication SkillsAttention to Detail

Certifications & Qualifications

High School Diploma

Industry Keywords

Transaction ProcessingOperational SupportClient LiaisonRecord ManagementDeadline Compliance

About the role

Key responsibilities & impact

Perform scanning and filing of electronic and physical records according to procedures, practices and rules
Perform operations and administrative support activities, including address changes, account messages, cheque orders, bank confirmations, data compilation, document management, and mailing preparation
Follow up with clients as needed
Enter, confirm, and save data in the system
Participate in liaison activities with Desjardins Group entities and process resulting transaction notices and operations
Conduct follow-ups with members and clients according to procedure
Fulfil research requests by finding, structuring and producing information
Ensure compliance with applicable deadlines and quality standards
Respect policies, practices and standards for conducting transactions and operations securely

Requirements

What you’ll need

High school diplomas in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment