Operations Support Agent

Desjardins

. Process and reconcile reports and requests for all caisse sectors, including clearing, direct deposits and withdrawals, account adjustments, overdrawn and inactive accounts, dividends, Trust items, guarantee agendas, collection items, and discharges .

Posted 10/21/2026full-timeMontréal • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing and reconciling operational reports, data validation, and document management while ensuring transaction security and member satisfaction. Proficient in performing follow-up activities and organizing information in compliance with established practices and regulations.

Highest-signal resume keywords

Data Input And ValidationOperational Report ReconciliationDocument ManagementTransaction Security MaintenanceBilingual Communication (French)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Report ProcessingData ValidationInformation OrganizationFiling ManagementTransaction Reconciliation

Soft Skills

Customer Satisfaction FocusTimely ExecutionProblem-Solving

Certifications & Qualifications

High School Diploma

Industry Keywords

Caisse SectorsDirect DepositsWithdrawalsAccount AdjustmentsOperational Security

About the role

Key responsibilities & impact

Process and reconcile reports and requests for all caisse sectors, including clearing, direct deposits and withdrawals, account adjustments, overdrawn and inactive accounts, dividends, Trust items, guarantee agendas, collection items, and discharges
Perform follow-up activities with members and customers as needed
Input, validate, and save various data in the system
Liaise with relevant Desjardins components and process transaction notices
Perform search requests and organize and produce requested information
Carry out filing and document management, including purging and storage
Take transactional, convenience, and informational calls from the AccèsD Contact Centre as required
Propose customized and sustainable solutions and ensure member and customer satisfaction
Complete activities in a timely manner and according to prescribed quality standards
Maintain the security of transactions and operations

Requirements

What you’ll need

High school diplomas in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Ability to process and reconcile operational reports and requests
Ability to input, validate, and save data in systems
Ability to perform search requests and organize requested information
Ability to carry out filing and document management activities in accordance with practices and regulations
Ability to maintain transaction and operational security in accordance with policies, practices, and standards

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment