Operations Support Agent

Desjardins

. Process and reconcile various reports and requests for all caisse sectors .

Posted 10/20/2026full-timeSaint-Laurent • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong data management and customer service skills, with a focus on processing transactions and ensuring member satisfaction. Proficient in maintaining operational security and adhering to quality standards while adapting to various situations.

Highest-signal resume keywords

Data Input And ValidationCustomer ServiceDocument ManagementBilingual In FrenchOperational Security

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ProcessingReport ReconciliationTransaction ProcessingInformation OrganizationFiling Management

Soft Skills

Action OrientedCustomer FocusDrive ResultsNimble LearningSituational Adaptability

Certifications & Qualifications

High School Diploma

Industry Keywords

Caisse SectorsDesjardins ComponentsAccèsD Contact CentreQuality StandardsMember Satisfaction

About the role

Key responsibilities & impact

Process and reconcile various reports and requests for all caisse sectors
Perform required follow-up activities with members and customers
Input, validate, and save various data in the system
Carry out liaison activities with relevant Desjardins components
Process transaction notices and perform ensuing activities and follow-up with members and customers
Perform search requests; organize and produce requested information
Carry out filing and document management activities, including purging and storage
Take transactional, convenience and informational calls from the AccèsD Contact Centre as required
Propose customized and sustainable solutions and ensure member and customer satisfaction
Complete activities in a timely manner and according to prescribed quality standards
Maintain transaction and operation security according to current policies, practices and standards

Requirements

What you’ll need

High school diplomas in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Action oriented
Customer Focus
Differences
Drive results
Nimble learning
Situational adaptability

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment