Operations Support Agent

Desjardins

. Carry out operational activities related to caisse products and services .

Posted 10/27/2026full-timeSaint-Anselme • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational activities related to caisse products and services, ensuring accuracy in data processing, reconciliation, and customer satisfaction. Proficient in document management and maintaining transaction security while adapting to various customer needs.

Highest-signal resume keywords

Operational Activities ManagementData Processing and ReconciliationCustomer FocusDocument ManagementBilingual in French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data InputReport ReconciliationTransaction ProcessingAccount AdjustmentsFiling and Document Management

Soft Skills

Action OrientedDrive ResultsSituational AdaptabilityNimble LearningCustomer Satisfaction

Certifications & Qualifications

High School Diploma

Industry Keywords

Caisse ProductsDirect DepositsWithdrawalsDividendsTrust Items

About the role

Key responsibilities & impact

Carry out operational activities related to caisse products and services
Process and reconcile reports and requests for caisse sectors, including clearing, direct deposits and withdrawals, account adjustments, dividends, trust items, guarantee agendas, collection items and discharges
Perform follow-up activities with members and customers
Input, validate, and save data in the system
Liaise with relevant Desjardins components and process transaction notices
Perform search requests and organize requested information
Carry out filing and document management, including purging and storage
Take transactional, convenience, and informational calls from the AccèsD Contact Centre as required
Propose customized and sustainable solutions and ensure member and customer satisfaction
Complete activities promptly and according to quality standards
Maintain transaction and operation security according to policies, practices, and standards

Requirements

What you’ll need

High school diplomas in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Action oriented
Customer Focus
Differences
Drive results
Nimble learning
Situational adaptability

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment