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Personal Advisor
Desjardins. Serve, prospect for, solicit, and develop and maintain business relationships with members and clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and maintaining client relationships, providing tailored solutions, and ensuring client satisfaction. Proficient in analyzing client needs and delivering specialized products and services while maintaining organizational standards.
Highest-signal resume keywords
Client Relationship ManagementData AnalysisBilingual in FrenchCustomer ServiceNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Action OrientedCustomer FocusInterpersonal SavvyNimble LearningDrive Results
Certifications & Qualifications
College Diploma in Related Field
Industry Keywords
Client RetentionService QualityPersonalized SolutionsAdvisory RelationshipsIntegrated Service Offers
About the role
Key responsibilities & impact- Serve, prospect for, solicit, and develop and maintain business relationships with members and clients
- Provide service tailored to client needs in accordance with current strategies and practices
- Review special requests and promote and sell specialized products and services that meet client needs
- Ensure member/client satisfaction and service quality in accordance with organizational standards and procedures
- Analyze member/client needs, develop and implement personalized solutions, and propose integrated service offers
- Support current and potential members and clients, represent the organization, and help negotiate agreements with clients
- Establish advisory relationships by identifying current and potential needs and supporting client retention
- Advise members and clients on specialized products, services, and solutions and follow up on requests as needed
- Collect, compile, and analyze data; prepare reports and recommendations
- Stay current on the latest standards, products, and services in the field
Requirements
What you’ll need- College diploma in a related field
- A minimum of two years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Available to work Monday through Friday 5:00 p.m., on a rotating basis, according to the established work schedule
- Action oriented
- Customer Focus
- Differences
- Drive results
- Interpersonal Savvy
- Nimble learning
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Accommodations at any stage in the recruitment process