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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities, with expertise in client account management, report analysis, and quality control measures. Proficient in both French and English, facilitating effective communication with diverse stakeholders.
Highest-signal resume keywords
Administrative SupportClient Account ManagementReport AnalysisBilingual CommunicationQuality Control
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Report ProductionData AnalysisOperational ProceduresQuality Control MeasuresClient Complaint Resolution
Soft Skills
Problem SolvingResearch SkillsRecommendation Development
Certifications & Qualifications
General College Diploma
Industry Keywords
Specialized ProductsClient RequestsPoliciesProgramsProcesses
About the role
Key responsibilities & impact- Provide administrative support to Desjardins components
- Help administer specialized products and member/client accounts
- Respond to client requests for information about specialized products by reviewing requests, researching solutions, and making recommendations
- Provide information about policies, programs, and processes
- Identify and analyze client complaints, recommend solutions, and follow up as needed
- Analyze, produce, and revise reports and statistics
- Carry out administrative, operational, and quality control measures
- Help develop and implement work processes and methods for the unit
Requirements
What you’ll need- General college diploma in a related field
- A minimum of two years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Advanced proficiency of English (Level 5) due to the nature of the duties, work tools, or interactions with English-speaking partners, members and/or clients
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment