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Product Administration Agent
Desjardins. Provide administrative support to Desjardins components and help administer specialized products and member/client accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities, with a focus on client interaction, problem-solving, and process improvement. Proficient in both French and English, facilitating effective communication with diverse stakeholders.
Highest-signal resume keywords
Administrative SupportClient InteractionProcess ImprovementBilingual CommunicationProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Report AnalysisData ProductionQuality Control MeasuresOperational ObjectivesWork Process Development
Soft Skills
Customer FocusAction OrientedSituational AdaptabilityDrive ResultsNimble Learning
Certifications & Qualifications
General College Diploma
Industry Keywords
Client AccountsSpecialized ProductsOperational InitiativesClient ComplaintsPolicies and Programs
About the role
Key responsibilities & impact- Provide administrative support to Desjardins components and help administer specialized products and member/client accounts
- Perform administrative, office and other tasks to help the unit achieve operational objectives and carry out initiatives
- Respond to client requests for information about specialized products by reviewing requests, researching solutions and making recommendations
- Provide information about policies, programs and processes in the relevant field
- Identify and analyze client complaints, recommend solutions and follow up as needed
- Analyze, produce and revise reports and statistics
- Carry out administrative, operational and quality control measures, following up as needed
- Help develop and implement work processes and methods for the unit
- Help process and analyze information and solve problems
- Help develop and improve work methods and procedures
Requirements
What you’ll need- General college diploma in a related field
- A minimum of two years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (Level 5)
- Action oriented
- Customer Focus
- Differences
- Drive results
- Nimble learning
- Situational adaptability
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment