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Product Administration Technician
Desjardins. Provide technical support for projects and operational issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced proficiency in both French and English, providing technical support and conducting research and analysis to enhance operational processes. Capable of designing reports and delivering administrative support while focusing on customer needs and decision quality.
Highest-signal resume keywords
Technical SupportResearch And AnalysisAdvanced Proficiency In FrenchAdvanced Proficiency In EnglishCustomer Focus
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical StudiesData ProcessingReport DesignInformation ManagementProblem Solving
Soft Skills
Action OrientedSituational AdaptabilityNimble LearningDecision QualityDifferences
Certifications & Qualifications
College Diploma In A Related Field
Industry Keywords
Operational IssuesBusiness SolutionsAdministrative SupportUnionized PositionClient Accounts
About the role
Key responsibilities & impact- Provide technical support for projects and operational issues
- Conduct technical studies, research and analysis
- Serve as resource person for the submission of solutions and action plans
- Prepare technical notes to enhance the skills and knowledge of users and their teams
- Help practitioners follow your unit’s processes and use its business solutions, tools and systems
- Review information requests and conduct research to respond in accordance with standards and policies
- Design, produce and analyze reports on your sector’s activities
- Provide administrative support to Desjardins components and help administer specialized products and member/client accounts
- Serve as technical collaborator and provide discipline-specific support for unit activities, initiatives and processes
- Research and analyze processes, information management and data processing
- Solve technical problems and help develop and improve methods and procedures
Requirements
What you’ll need- College diploma in a related field
- A minimum of two years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Advanced proficiency of French
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (level 5)
- Action oriented
- Customer Focus
- Decision quality
- Differences
- Nimble learning
- Situational adaptability
- This position is unionized and will be awarded on a priority basis to employees within the bargaining unit
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment