Product Administration Technician

Desjardins

. Provide technical support for projects and operational issues .

Posted 10/26/2026full-timeLévis • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates technical support capabilities for projects and operational issues while ensuring adherence to control and authorization procedures. Proficient in providing administrative support and enhancing user skills through effective communication and training.

Highest-signal resume keywords

Technical SupportEvent AnalysisInformation ManagementCustomer FocusBilingual (French and English)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportEvent AnalysisData ProcessingAdministrative SupportProcedural Compliance

Soft Skills

Action OrientedDecision QualityNimble LearningSituational AdaptabilityCustomer Focus

Certifications & Qualifications

General College Diploma

About the role

Key responsibilities & impact

Provide technical support for projects and operational issues
Help prepare technical notes to enhance the skills and knowledge of users and their teams
Help practitioners follow procedures and use your unit’s tools and systems
Ensure that control and authorization procedures for products and client accounts are followed so that operations are carried out properly
Perform event analysis and calculations and make changes to the organization’s computer systems
Provide administrative support to Desjardins components and help administer specialized products and member/client accounts
Provide discipline-specific technical support and help the unit carry out its activities, initiatives and processes
Support more experienced employees with technical work and analysis involving processes, information management and data processing

Requirements

What you’ll need

General college diploma in a related field
A minimum of one year of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Action oriented
Customer Focus
Decision quality
Differences
Nimble learning
Situational adaptability

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment