Quality Control Advisor, QCA

Desjardins

. Serve as a technical expert and coach to automobile appraisers in the claims–automobile appraisal department .

Posted 9/18/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in automobile appraisal processes, quality assurance, and training development while effectively analyzing claims and improving client experiences. Proficient in developing tools and methods to enhance operational efficiency and reduce costs.

Highest-signal resume keywords

Automobile Appraisal ExpertiseQuality Assurance ImprovementClaims Policy StandardizationTraining Development and PresentationAdvanced Estimating Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims AnalysisQuality Assurance ToolsAudit Tool DevelopmentProcess ImprovementRecommendations DevelopmentClient Experience EnhancementCompetency Plan PreparationIssue DiagnosisReporting and RecommendationsStandardization of Claims Policies

Soft Skills

CoachingCommunicationCollaborationProblem-SolvingClient Support

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Automobile AppraisalClaims ManagementQuality AssuranceCost ReductionClient Experience

About the role

Key responsibilities & impact

Serve as a technical expert and coach to automobile appraisers in the claims–automobile appraisal department
Improve and upgrade quality assurance tools
Update and standardize claims and client experience policies
Develop and present suitable training for appraisers
Analyze and help diagnose issues
Provide opinions in accordance with the discipline’s rules
Develop recommendations and implementation plans
Develop tools, methods and processes
Update audit tools used to reduce settlement costs and evaluate how claims are handled
Review claims, identify shortcomings, prepare reports and recommendations, and advise on implementation
Help prepare and update competency plans
Help analyze and standardize the application of claims policies
Provide discipline-specific support to the unit, clients and partners
Help improve client experience, control leaks, and reduce claims costs

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of three years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Advanced experience in estimating
Must have a valid driver's license

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Full-time telework